L505-0101-01 – Warranty Services Agreement - ASEAN (30Mar2012) Page 1 of 4
Warranty Services Agreement
Important Notice
Please read carefully the following terms carefully. If you do not agree with these terms, do not use the
Services or complete any registration process, and contact your seller within thirty (30) days for a refund.
You agree to these terms by: (1) using or registering a Service; or (2) failing to reject these terms within thirty
(30) days.
1. What This Agreement Covers
This Warranty Services Agreement (“Agreement”), together with the Lenovo Limited Warranty, is the complete
agreement between you and Lenovo regarding any Warranty Extension, Battery Warranty Extension, Warranty
Service Upgrade, Keep Your Drive or Priority Technical Support (each a “Service”) for the products specified in your
invoice or order confirmation. It supersedes and replaces any prior oral or written communications between you and
Lenovo regarding any Service. Any additional or different terms in any order or written communications from you
shall be void and of no effect. This Agreement modifies the Lenovo Limited Warranty only as specified below. Any
Service purchased under this Agreement will be provided according to the applicable description below. This
Agreement is only valid in the country in which you purchased your product.
2. Warranty Extension
The duration of the extended Lenovo Limited Warranty for your product will be for the period you purchase,
commencing on the start date of your original base warranty period. This Service must be purchased during your
product’s original warranty period. Parts consumed through use of a product and batteries are not covered by this
Service. Unless you purchase a separate Battery Warranty Extension, the warranty period for your battery will expire
at the end of the period specified in your Lenovo Limited Warranty.
3. Battery Warranty Extension
The duration of the extended Lenovo Limited Warranty for the battery in your product will be for the period you
purchase, beginning on the start date of your battery’s original base warranty period. You are entitled to one battery
replacement during the period after your battery’s original base warranty period. If the battery in your product is a
customer replaceable unit (“CRU”), a replacement battery will be shipped to you. If the battery in your product is a
sealed battery and is not customer replaceable, your battery will be replaced at a designated service center. You are
responsible for disconnecting the product and packing it in the Lenovo provided shipping container for the return of
your product to the designated service center. Shipping expenses will be paid by the Lenovo designated service
provider. A courier will pick up your product and deliver it to the service center. The service provider will return the
product to you at its expense. This Service must be purchased before the end of your product’s original warranty
period.
4. Warranty Service Upgrade
The service type of your Lenovo Limited Warranty and any applicable Warranty Extension will be upgraded to the
service type below according to the Warranty Service Upgrade you purchase.
a. Depot Service. If a problem with your product cannot be resolved via telephone or through the use of a customer
replaceable unit (“CRU”), your product will be repaired or replaced at a designated service center. You are
responsible for disconnecting the product and packing it in the Lenovo provided shipping container for the return of
your product to the designated service center. Shipping expenses will be paid by the Lenovo designated service
provider. A courier will pick up your product and deliver it to the service center. The service provider will return the
repaired or replacement product to you at its expense.
b. On-Site Service. If a problem with your product cannot be resolved via telephone or through a CRU, your product
will be repaired or replaced at your location. This Service is available during normal business hours, Monday through
Friday, excluding holidays. You must provide a suitable working area for the disassembly and reassembly of the
product. Some repairs may need to be completed at a service center. If so, the service provider will send the
product to the service center at its expense and return the repaired or replacement product to you at its expense.
c. On-Site Service – Second Business Day. If a problem with your product cannot be resolved via telephone or
through a CRU, your product will be repaired or replaced at your location. A service provider technician will be
dispatched to arrive at your location within two business days. This Service is available during normal business
hours, Monday through Friday, excluding holidays. You must provide a suitable working area for the disassembly
and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service
(30 pages)
(4 pages)
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comments to this Manuals