Lenovo E200 User Manual download pdf (Page 49)

Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of your computer and

report operating-system-controlled settings that can cause hardware failures. Two

diagnostic programs are available to help you diagnose problems:

v Lenovo System Toolbox (used when the Windows operating system is running)

v PC-Doctor for DOS (used when the Windows operating system does not start or

the Lenovo System Toolbox has not been successful in isolating a possible

problem)

Notes:

1. You can download the latest version of the Lenovo System Toolbox or

PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/

support/.

Type your machine type and model into the Enter a product number

field and click Go to find the downloadable files that are specific to your

computer.

2. If you are unable to isolate and repair the problem yourself after you run the

Lenovo System Toolbox and depending upon your machine type and model,

run the PC-Doctor for DOS, save and print the log files created by both

diagnostic programs. You will need the log files when you speak to a Lenovo

technical support representative.

Lenovo System Toolbox

The Lenovo System Toolbox is a diagnostic program that works through the

Windows operating system and enables you to view symptoms and solutions for

computer problems, access the Lenovo troubleshooting center, update system

drivers, and review system information.

To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services →

Lenovo System Toolbox. Follow the instructions on the screen. For additional

information about running the diagnostic program, refer to the Lenovo System

Toolbox help system.

If you still suspect a problem after the Lenovo System Toolbox runs successfully,

run PC-Doctor for DOS to help you diagnose the computer problem.

The Lenovo System Toolbox also has problem determination aids that determine

software and usage problems.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic

program from:

http://www.lenovo.com/support

The PC-Doctor for DOS diagnostic program runs independently of the Windows

operating system. Use PC-Doctor for DOS, if you are unable to start the Windows

operating system or if Lenovo System Toolbox has not been successful in isolating

a possible problem. You can run PC-Doctor for DOS from a diagnostic CD/DVD

image that you create.

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Lenovo E200 User Manual Page 49