Lenovo E40-70 Notebook User Manual Page 25

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Chapter2.Importantserviceinformation
Thischapterintroducesfollowingimportantserviceinformationthatappliestoallmachinetypessupported
bythismanual:
“StrategyforreplacingFRUs”onpage19
“Strategyforreplacingaharddiskdriveorasolid-statedrive”onpage19
“Importantnoticeforreplacingasystemboard”onpage20
“FRUidentification”onpage20
Important:
IfthecomputerisequippedwithbothaharddiskdriveandanM.2solid-statedrive,donotusetheM.2
solid-statedriveasabootabledevice.TheM.2solid-statedriveisdesignedanddevelopedforcache”
functionpurposeonly.
AdvisecustomerstocontacttheLenovo
®
CustomerSupportCenteriftheyneedanyassistancein
obtainingorinstallinganysoftwarefixes,drivers,andUnifiedExtensibleFirmwareInterfacebasic
inputoutputsystem(UEFIBIOS)downloads.TelephonenumbersforLenovoSupportareavailableat:
http://www.lenovo.com/support/phone
SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo
authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/
StrategyforreplacingFRUs
Beforereplacingparts:
Ensurethatallsoftwarefixes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacinganyFRUs
listedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarefixes,drivers,andUEFIBIOS,goto
http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=DRVR-MATRIXandfollow
theinstructionsonthescreen.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe
originalFRUbeforeyoucontinue.
Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.
Strategyforreplacingaharddiskdriveorasolid-statedrive
Alwaystrytorunalow-levelformatbeforereplacingaharddiskdriveorasolid-statedrive.Thiswillcause
allcustomerdataonthedrivetobelost.Besurethatthecustomerhasacurrentbackupofthedata
beforedoingthistask.
©CopyrightLenovo2014
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