Lenovo Flex 10 Notebook Lenovo User Manual download pdf (Page 8)

Lenovo limited warranty

If required, the Service Provider will provide repair or exchange service depending on the type

of warranty service specified for your product and the available service. Scheduling of service

will depend upon the time of your call, parts availability, and other factors.

 Types of Warranty Service

Customer Replaceable Unit (“CRU”) Service

Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you.

CRU information and replacement instructions are shipped with your product and are available

from Lenovo at any time upon request. CRUs that are easily installed by you are called “Self-

service CRUs”. “Optional-service CRUs” are CRUs that may require some technical skill and

tools. Installation of Self-service CRUs is your responsibility. You may request that a Service

Provider install Optional-service CRUs under one of the other types of warranty service

designated for your product. An optional service offering may be available for purchase from a

Service Provider or Lenovo under which Self-service CRUs would be installed for you. You may

find a list of CRUs and their designation in the publication that was shipped with your product

or at www.lenovo.com/CRUs

. The requirement to return a defective CRU, if any, will be

specified in the instructions shipped with a replacement CRU. When return is required: 1) return

instructions, a prepaid return shipping label, and a container will be included with the

replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider

does not receive the defective CRU from you within thirty (30) days of your receipt of the

replacement CRU.

On-site Service

Under On-Site Service, a Service Provider will either repair or exchange the product at your

location. You must provide a suitable working area to allow disassembly and reassembly of the

product. Some repairs may need to be completed at a service center. If so, the Service Provider

will send the product to the service center at its expense.

Courier or Depot Service

Under Courier or Depot Service, your product will be repaired or exchanged at a designated

service center, with shipping at the expense of the Service Provider. You are responsible for

disconnecting the product and packing it in a shipping container provided to you to return your

product to a designated service center. A courier will pick up your product and deliver it to the

designated service center. The service center will return the product to you at its expense.

Customer Carry-In Service

Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver

it to a designated service center at your risk and expense. After the product has been repaired or

exchanged, it will be made available to you for collection. If you fail to collect the product, the

Service Provider may dispose of the product as it sees fit, with no liability to you.

Mail-In Service

Under Mail-In Service, your product will be repaired or exchanged at a designated service

center after you deliver it at your risk and expense. After the product has been repaired or

exchanged, it will be returned to you at Lenovo's risk and expense, unless the Service Provider

specifies otherwise.

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Lenovo Flex 10 Notebook Lenovo User Manual Page 8

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