Lenovo ThinkPad Reserve Edition User Manual download pdf (Page 25)

How can I contact the Customer Support Center?

See Chapter 6, “Getting help and service,” on page 47 of this Guide.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty

information. For the warranty applicable to your computer, including

the warranty period and type of warranty service, see Appendix A,

“Warranty information,” on page 51.

How can I install a new operating system?

See "Advanced configuration" in Access Help.

Diagnosing problems

If you have a problem with your computer, you can test it by using

PC-Doctor

for Windows. To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the pointer to All Programs (in Windows 2000, Programs) and then

to PC-Doctor for Windows.

3. Click PC-Doctor.

For more information about PC-Doctor for Windows, see the Help for the

program.

Attention

Running any tests can take up to several minutes or longer. Make sure

you have time to run the entire test; do not interrupt the test while it is

running.

When preparing to contact the Customer Support Center, be sure to print the

test log so that you can rapidly provide information to the help technician.

HDD diagnostic program

If your hard disk drive is not operating properly, you may be able to find the

problem by running the HDD diagnostic program in the BIOS Setup Utility.

To start the diagnostic program, do as follows:

1. If the diskette drive is connected to the computer, remove any diskette

from the diskette drive, and then turn off the computer.

2. Turn on the computer.

Solving computer problems

Chapter 3. Solving computer problems 15

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Lenovo ThinkPad Reserve Edition User Manual Page 25