Lenovo 70G0001SUS Datasheet download pdf (Page 22)

Lenovo Storage N4610 22

The following table lists the warranty service options.

Table 14. Warranty service definitions

Term Description

Onsite repair A service technician comes to the server's location for equipment repair.

24x7x4 hour A service technician is scheduled to arrive at the client’s location within four hours after remote

problem determination is completed. Lenovo provides service around the clock, every day,

including Lenovo holidays.

24x7x8 hour A service technician is scheduled to arrive at the client’s location within eight hours after remote

problem determination is completed. Lenovo provides service around the clock, every day,

including Lenovo holidays.

9x5x4 hour A service technician is scheduled to arrive at the client’s location within four business hours after

remote problem determination is completed. Lenovo provides service from 8:00 a.m. - 5:00 p.m. in

the client's local time zone, Monday - Friday, excluding Lenovo holidays.

9x5 next

business day

A service technician is scheduled to arrive at the client’s location on the business day after Lenovo

receives your call, following remote problem determination. Lenovo provides service from 8:00

a.m. - 5:00 p.m. in the client's local time zone, Monday - Friday, excluding Lenovo holidays. Calls

received after 4:00pm local time require an extra business day for service dispatch. Next business

day service is not guaranteed.

The following types of Lenovo warranty service upgrades are available:

Warranty and maintenance service upgrades:



Three, four, or five years of 9x5 or 24x7 service coverage

Onsite repair from next business day to 8 or 4 hours

One or two years of warranty extension

Priority technical support



Lenovo’s Priority Support Offering enhances our award-winning call center support to provide top

priority queue assignment to specialized Lenovo technicians. Priority support accelerates call center

troubleshooting to get your problems resolved quickly, and includes other value added support for

Lenovo provided software tools. Priority support can be purchased stand-alone to match the base

warranty of your system or in convenient bundles with our same-day response services.

Keep Your Drive Multi-Drive



Lenovo’s ThinkServer Keep Your Drive Multi-Drive service is a multi-drive hard drive retention

offering that ensures your data is always under your control, regardless of the number of hard drives

that are installed in your ThinkServer system. In the unlikely event of a hard drive failure, you retain

possession of your hard drive while Lenovo replaces the failed drive part. Your data stays safely on

your premises, in your hands. Keep Your Drive Multi-Drive can be purchased stand-alone to match

the base warranty of your system or in convenient bundles with our same-day response services.

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Lenovo 70G0001SUS Datasheet Page 22