SymptomAction
Thewirelesskeyboardormouse
doesnotwork.
Verifythat:
•Thecomputeristurnedon.
•Thebatteryorbatteriesinstalledinthewirelesskeyboardormouseareingood
condition.
•Thewirelesscongurationsareallsetcorrectly.Youmightneedtoreferto
thedocumentationthatcomewiththewirelesskeyboardormouse,orrefer
toyourWindowsHelpandSupportinformationsystemforwirelessrelated
instructions.Ifyourwirelessmousehasadongle,makesurethedongleis
correctlyconnectedtooneoftheUSBconnectorsonthecomputer.
•Forthewirelesskeyboard,nokeysarestuck.
•Thewirelessmouseisclean.
Theoperatingsystemdoesnot
start.
Verifythat:
•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage53
.
Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.
Verifythatnokeysarestuck.
AccessingControlPanelontheWindows8operatingsystem
OntheWindowsoperatingsystem,youcanviewandchangecomputersettingsthroughControlPanel.To
accessControlPanelontheWindows8operatingsystem,dooneofthefollowing:
•Fromthedesktop
1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.
2.ClickSettings.
3.ClickControlPanel.
•FromtheStartscreen
1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.
2.ClickSearch.
3.OntheAppsscreen,scrolltotherightside,andclickControlPanelintheWindowsSystemsection.
Troubleshootingprocedure
Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:
1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.
3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,refertoyourChapter6“UsingtheSetupUtility
program”onpage51.
4.Gotothe“Troubleshooting”onpage35andfollowtheinstructionsforthetypeofproblemyouare
experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe
nextstep.
5.Tryusingapreviouslycapturedcongurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconguration,captureyourcurrentcongurationin
34LenovoS710All-In-OneHardwareMaintenanceManual
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