Lenovo 3000 N200 Notebook User Manual

Lenovo 3000 N200Service and Troubleshooting Guide

viii Lenovo 3000 N200 Service and Troubleshooting Guide

Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started.

Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is workin

Chapter 2. Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to

or through connectors on I/O devices connected to it. Even though this kind of electrostatic discharge (ESD) is the opposite of a

v When installing your hard disk, follow the instructions shipped with your hardware, and apply pressure only where needed on the

Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepare a mixture of a gentle kitchen-use dete

v Scratching the surface of the reader with a hard, pointed object. v Scraping the surface of the reader with your nail or a

Caring for your computer 8 Lenovo 3000 N200 Service and Troubleshooting Guide

Chapter 3. Solving computer problems Frequently asked questions . . . . . . .10 Diagnosing problems . . . . . . . . .11 Troub

Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details a

Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty

Code Message Description 0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Check to see if fixed disk

Code Message Description 0270* Real time clock error Real-time Clock fails BIOS hardware test. May require board repair. 0271 Check d

Code Message Description N/A Device Address Conflict Address conflict for specified device. N/A Allocation Error for : device Run ISA or

Errors without messages Problem: When I turn on the computer, nothing appears on the screen and the computer does not beep while

A password problem Problem: I forgot my password. Solution: v If you forgot your user password, you must take your computer to a

Problem: The computer enters sleep mode (the sleep indicator turns on) immediately after Power-on self-test (POST). Solution: Make sur

Computer screen problems Problem: The screen is blank. Solution: Do the following: v Press Fn+F7 to bring up the image. Note: If

Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v T

Lenovo 3000 N200Service and Troubleshooting Guide

Problem: A message, “Unable to create overlay window,” appears when you try to start DVD playback.-or-You get poor or no playback

A hard disk drive problem Problem: The hard disk drive does not work. Solution: In the Boot menu in BIOS Setup Utility, make sur

Problem: The computer does not start from a device you want. Solution: See the Startup menu of the BIOS Setup Utility. Make sure

Chapter 4. Recovery options Using Rescue and Recovery If Windows is not running properly, use the Rescue and Recovery workspace to h

Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, b

Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the batter

4. Unlock the battery latch by sliding it to the unlocked position, and while holding it in the position remove the battery. 14

6. Slide the battery latch to the locked position. 14.1-inch screen models: 15.4-inch screen models: 7. Turn the computer over

Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, suc

5. Slide the hard disk drive toward the side of the computer to disconnect it, then pull out the tab to remove the drive. 14.

Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide includ

7. Align the front side of the hard disk cover, reinstall the cover, and tighten the screws. 14.1-inch screen models: 15.4-inch s

2. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 3. Close the computer display, and

8. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket a

13. Turn the computer over again, and reconnect the ac adapter and cables to the computer. To make sure that the SO-DIMM is ins

Replacing memory 34 Lenovo 3000 N200 Service and Troubleshooting Guide

Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more inf

v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel

operation, visit the Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed

Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese

Country or Region Telephone Number Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hungary +36-1-382-5720 India 1800-425-

Contents Read first . . . . . . . . . . . . .v Chapter 1. Finding information . . . . .1 This guide and other publications

Country or Region Telephone Number Poland +48-22-878-6999 Portugal +351-21-892-7147 (Portuguese) Romania +4-021-224-4015 Russian Federation

Appendix A. Warranty information This Appendix provides information regarding the warranty period and type of warranty service applicab

When return is required, 1) return instructions, a prepaid return shipping label, and a container are included with the replacement

Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that can be upgraded or replaced b

v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/support/site.wss/d

Appendix C. Features and specifications For details about each part and its function of your computer, see “About your computer″ in

v RJ45 Ethernet connector v IEEE1394ExpressCard slot v ExpressCardOptical drive v CD-ROM, DVD-ROM, Combo or Multi drive dependin

v 65 W (222 Btu/hour) maximum for Integrated Graphics Models Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v In

Specifications 48 Lenovo 3000 N200 Service and Troubleshooting Guide

Appendix D. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Con

iv Lenovo 3000 N200 Service and Troubleshooting Guide

information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained

television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the i

for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fit

hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. Cali

terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. The

Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000

56 Lenovo 3000 N200 Service and Troubleshooting Guide

Index AAccess Help 1, 23 Bbatteryproblems 20 replacing 25 Be careful about using your computer 3 Be gentle with your computer 4 Ccaring

58 Lenovo 3000 N200 Service and Troubleshooting Guide

Read first When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become

Part Number: 42W9526 Printed in China (1P) P/N: 42W9526

Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that

Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical sh