Lenovo SL300 User Manual download pdf (Page 28)

v Business Partners using Eclaim will access PEW when performing Entitlement

Lookup. Business Partners will enter Loc ID, MT and Serial, and the key

commodities will be returned in the Eclaim record under SYSTEM DETAILS.

v Authorized IBM Business Partners can access Eclaim at the following Web site:

https://wca.eclaim.com

Using eSupport

For Key Commodities (Examples - hard disk drive, system board,

microprocessor, LCD, and memory)

v eSupport can be used to view the list of key commodities built in a particular

machine serial (this is the same record found in PEW).

v eSupport can be accessed at the following Web site: http://www.lenovo.com/

support

v To view the key commodities, click on PARTS INFORMATION, then PARTS

LOOKUP. Type in the model type and serial number. The key commodities will

be returned in the eSupport record under PARTS SHIPPED WITH YOUR

SYSTEM.

For

the Remaining FRUs (the complete list of FRUs at the MT Model level)

v eSupport can be used to view the complete list of FRUs for a machine type and

model.

v To view the complete list of FRUs, type in the machine type and model

(Example: 1829-CTO) under QUICK PATH. Under “View by Document Type”

select PARTS INFORMATION. Under “Filter by Category” select SERVICE

PARTS. Under “Parts Information by Date” select SYSTEM SERVICE PARTS. The

list of service parts by description, with applicable machine type model and FRU

will be displayed.

Using the HMM

For Key Commodities (Examples - hard disk drive, system board,

microprocessor, LCD, and memory)

Use the HMM as a back-up to PEW and eSupport to view the complete list of

FRUs at the MT Model level.

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Lenovo SL300 User Manual Page 28