Lenovo Yoga 14 Technical Information Page 25

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Chapter2.Importantserviceinformation
Thischapterintroducesfollowingimportantserviceinformationthatappliestoallmachinetypessupported
bythismanual:
“StrategyforreplacingFRUs”onpage19
“Strategyforreplacingaharddiskdrive,ahybriddrive,orasolid-statedrive”onpage19
“Importantnoticeforreplacingasystemboard”onpage20
“Howtouseerrormessage”onpage20
“StrategyforreplacingFRUsforCTO,specialbidmodel,andstandardmodels”onpage20
“Productdefinition”onpage20
“FRUidentification”onpage21
Important:
IfthecomputerisequippedwithbothaharddiskdriveandanmSATAsolid-statedrive,donotusethe
mSATAsolid-statedriveasabootabledevice.ThemSATAsolid-statedriveisdesignedanddevelopedfor
cache”functionpurposeonly.
AdvisecustomerstocontacttheLenovo
®
CustomerSupportCenteriftheyneedanyassistancein
obtainingorinstallinganysoftwarefixes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor
LenovoSupportareavailableat:http://www.lenovo.com/support/phone
SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo
authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/
StrategyforreplacingFRUs
Beforereplacingparts:
Ensurethatallsoftwarefixes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacinganyFRUs
listedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarefixes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDriversand
followtheinstructionsonthescreen.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe
originalFRUbeforeyoucontinue.
Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.
Strategyforreplacingaharddiskdrive,ahybriddrive,orasolid-state
drive
Alwaystrytorunalow-levelformatbeforereplacingaharddiskdrive,ahybriddrive,asolid-statedrive.
Thiswillcauseallcustomerdataonthedrivetobelost.Besurethatthecustomerhasacurrentbackupof
thedatabeforedoingthistask.
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