Chapter2.Importantserviceinformation
Thischapterintroducesfollowingimportantserviceinformationthatappliestoallmachinetypessupported
bythismanual:
•“StrategyforreplacingFRUs”onpage19
–“Strategyforreplacingaharddiskdrive,ahybriddrive,orasolid-statedrive”onpage19
–“Importantnoticeforreplacingasystemboard”onpage20
–“Howtouseerrormessage”onpage20
•“StrategyforreplacingFRUsforCTO,specialbidmodel,andstandardmodels”onpage20
–“Productdefinition”onpage20
–“FRUidentification”onpage21
Important:
•IfthecomputerisequippedwithbothaharddiskdriveandanmSATAsolid-statedrive,donotusethe
mSATAsolid-statedriveasabootabledevice.ThemSATAsolid-statedriveisdesignedanddevelopedfor
“cache”functionpurposeonly.
•AdvisecustomerstocontacttheLenovo
®
CustomerSupportCenteriftheyneedanyassistancein
obtainingorinstallinganysoftwarefixes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor
LenovoSupportareavailableat:http://www.lenovo.com/support/phone
•SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo
authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/
StrategyforreplacingFRUs
Beforereplacingparts:
Ensurethatallsoftwarefixes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacinganyFRUs
listedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarefixes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDriversand
followtheinstructionsonthescreen.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe
originalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.
Strategyforreplacingaharddiskdrive,ahybriddrive,orasolid-state
drive
Alwaystrytorunalow-levelformatbeforereplacingaharddiskdrive,ahybriddrive,asolid-statedrive.
Thiswillcauseallcustomerdataonthedrivetobelost.Besurethatthecustomerhasacurrentbackupof
thedatabeforedoingthistask.
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