Lenovo HS22V User's Guide download pdf (Page 13)

High-performance blade server optimized for virtualization

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13.

and other system components, with minimal user intervention. (Drivers are also included for

support of Novell NetWare, Red Hat Linux and SUSE LINUX.) This focus on deployment helps to

reduce both your total cost of ownership and the complexity that administrators and technical

personnel face.

IBM Systems Director Service and Support Manager (previously called IBM Electronic

Service Agent

™

) is an innovative “call home” feature that allows System x and BladeCenter

servers to automatically report hardware problems to IBM support, which can even dispatch

onsite service

if necessary to those customers entitled to onsite support under the terms of their

warranty or an IBM Maintenance Agreement. Service and Support Manager resides on a server

and provides electronic support and problem management capabilities through a highly secure

electronic dialogue between your systems and IBM. It monitors networked servers for hardware

errors and it can perform hardware and software inventories and report inventory changes to

IBM. All information sent to IBM is stored in a highly secure database and used for improved

problem determination.

Additional services include hardware warranty upgrades and factory-installed Product

Customization Services (PCS), such as asset tagging, hardware integration, software imaging

and operating systems personalization.

IBM offers extensive technical support by phone and via the Web. Support options include links

to forums/newsgroups, problem submission, online shopping support, service offerings, device

drivers for all IBM product lines, software downloads and even upcoming technical seminar

worldwide schedules and registration. Also available are remote installation, configuration and

usage support for both System x hardware and software, as well as onsite custom services to

provide the level of expertise you require.

IBM Maintenance and Technical Support solutions can help you get the most out of your IT

investment by reducing support costs, increasing availability and simplifying management with

integrated support for your multiproduct, multivendor hardware and software environment. For

more information on hardware maintenance, software support, solution support and managed

support, visit http://ibm.com/services/maintenance.

Advanced Systems Management Capabilities

Each BladeCenter chassis offers a high level of systems management capabilities that are well-

suited to remote locations as well as to stand-alone environments. Features include the

Advanced Management Module (AMM), Integrated Management Module (IMM), IBM

ToolsCenter, Automatic Server Restart, Systems Director Active Energy Manager, Wake on LAN

support, PXE 2.0 support, text and graphics console redirect, Predictive Failure Analysis,

Embedded Dynamic System Analysis, and IBM Systems Director.

The chassis-based AMM, in combination with the HS22V blade server’s IMM, provides industry-

standard Intelligent Platform Management Interface (IPMI) 2.0-compliant systems

management. The AMM provides a number of important system functions, including:

• Monitoring of system and battery voltage, system temperature, fans, power supplies, processor and

DIMM status

• Fan speed control

• Product ID and Family ID detection

• Highly secure remote power on/off

• System reset control

• NMI/SMI detection and generation

• System diagnostic LED control (power, HDD, activity, alerts, heartbeat)

• IPMI over LAN

• Serial Over LAN

• Proxy server support

• LAN messaging and alerting

• VLAN support

• Enhanced authentication and encryption algorithms (RMCP+, AES)

• Local update of IMM firmware

• Firmware firewall

• Support for IPMI v2.0 compliant management software (e.g., xCAT)

• Other mandatory and optional IPMI functions in the blade’s IMM

The IMM, via the management module, alerts IBM Systems Director to anomalous environmental

For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.

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Lenovo HS22V User's Guide Page 13

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