Lenovo 5354 User Manual download pdf (Page 59)

v Access troubleshooting and support information for your computer model and

other supported products.

v Find the service and support phone numbers for your country or region.

v Find a Service Provider located near you.

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, “Troubleshooting

and diagnostics,” on page 43. For information on additional resources to help you

troubleshoot your computer problem, see “Information resources” on page 49.

If you suspect a software problem, see the documentation that comes with the

operating system or software program, including readme files and online help.

Most computers come with a set of diagnostic programs that you can use to help

you identify hardware problems. For instructions on using the diagnostic

programs, see “Diagnostic programs” on page 44.

You can get the latest technical information and download device drivers and

updates from the Lenovo Support Web site at:

http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone

through the Customer Support Center.

The following services are available during the warranty period:

v Problem determination - Trained service personnel are available to assist you

with determining a hardware problem and deciding what action is necessary to

fix the problem.

v Hardware repair - If the problem is caused by hardware under warranty, trained

service personnel are available to provide the applicable level of service.

v Engineering Change management - There might be changes that are required

after a product has been sold. Lenovo or your reseller will make selected

Engineering Changes (ECs) that apply to your hardware available.

The following items are not covered by the warranty:

v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to device drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer

for a complete explanation of warranty terms. You must retain your proof of

purchase to obtain warranty service.

Chapter 7. Getting information, help, and service 51

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Lenovo 5354 User Manual Page 59