Lenovo ThinkPad Edge E320 User Manual Page 17
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Chapter2.Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformation
aboutThinkPadNotebooks,youwillndawidevarietyofsourcesavailablefrom
Lenovotoassistyou.Thistopiccontainsinformationaboutwheretogofor
additionalinformationaboutThinkPadNotebooks,whattodoifyouexperiencea
problemwithyourcomputer,andwhomtocallforserviceshoulditbenecessary.
GettingMicrosoftServicePacks
Microsoft
®
ServicePacksarethelatestsoftwaresourceforWindowsproduct
updates.TheyareavailableviaWebdownload(connectionchargesmayapply)
orviaadisc.Formorespecicinformationandlinks,pleasegototheMicrosoft
Websiteathttp://www.microsoft.com.LenovooffersUpandRunningtechnical
assistancewithinstallationof,orquestionsrelatedto,ServicePacksforyour
Lenovo-preinstalledMicrosoftWindowsproduct.Forinformation,pleasecontact
theCustomerSupportCenteratthephonenumber(s)listedin“Worldwide
telephonelist”onpage5.Somefeesmightapply.
GettinghelpontheWeb
YoucanndsupportinformationforyourThinkPadnotebookcomputerat
http://www.lenovo.com/support.ResearchthisWebsitetolearnhowtosolve
problems,ndnewwaystouseyourcomputer,andlearnaboutoptionsthatcan
makeworkingwithyourThinkPadnotebookcomputereveneasier.
CallingtheCustomerSupportCenter
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,during
thewarrantyperiod,youcangethelpandinformationbytelephonethrough
theCustomerSupportCenter.Thefollowingservicesareavailableduringthe
warrantyperiod:
•Problemdetermination-Trainedpersonnelareavailabletoassistyouwith
determiningifyouhaveahardwareproblemanddecidingwhatactionis
necessarytoxtheproblem.
•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovo
hardwareunderwarranty,trainedservicepersonnelareavailabletoprovide
theapplicablelevelofservice.
•Engineeringchangemanagement-Occasionally,theremightbechanges
thatarerequiredafteraproducthasbeensold.Lenovooryourreseller,if
authorizedbyLenovo,willmakeselectedEngineeringChanges(ECs)that
applytoyourhardwareavailable.
Thefollowingitemsarenotcovered:
©CopyrightLenovo20113
- SafetyandWarrantyGuide 1
- Contents 3
- Importantsafetyinformation 5
- Safetyguidelines 6
- Hazardousmovingpartsstatement 6
- Generalbatterynotice 7
- Rechargeablebatterynotice 8
- Lithiumcoincellbatterynotice 9
- Powersupplystatement 9
- NotetoCATVsysteminstaller 10
- Exampleofantennagrounding 11
- Usingheadphonesorearphones 12
- Datasafety 13
- Additionalsafetyinformation 13
- Chapter1.Findinginformation 15
- LenovoSupportWebsite 16
- GettinghelpontheWeb 17
- GettingMicrosoftServicePacks 17
- Gettinghelparoundtheworld 18
- Frequentlyaskedquestions 19
- Worldwidetelephonelist 19
- 6SafetyandWarrantyGuide 20
- 8SafetyandWarrantyGuide 22
- 10SafetyandWarrantyGuide 24
- 12SafetyandWarrantyGuide 26
- TypesofWarrantyService 27
- 14SafetyandWarrantyGuide 28
- 16SafetyandWarrantyGuide 30
- ©CopyrightLenovo201117 31
- 18SafetyandWarrantyGuide 32
- ForThinkPadEdgeE320andE325 33
- CardforwirelessWAN 33
- 20SafetyandWarrantyGuide 34
- Electronicemissionsnotices 35
- 22SafetyandWarrantyGuide 36
- ChinaWEEEstatement 37
- Japanrecyclingstatements 37
- Taiwanrecyclingstatement 38
- AppendixE.Notices 39
- Chinasubstancedisclosuretable 40
- Turkishstatementofcompliance 40
- UkraineRoHS 41
- ENERGYSTARmodelinformation 41
- 28SafetyandWarrantyGuide 42
- Trademarks 43
- 30SafetyandWarrantyGuide 44
- *0A96464* 46
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