Lenovo ThinkPad T60p User Manual download pdf (Page 26)

A password problem

Problem: I forgot my password.

Solution: If you have registered your computer for Password Reset Service,

and you forgot your power-on or hard disk password, you can reset

it by pressing the ThinkVantage button at the password prompt.

v If you cannot reset your power-on password, you must take your

computer to a Lenovo authorized servicer or a marketing

representative to have the password canceled.

v If you cannot reset your hard disk password, Lenovo authorized

servicer cannot reset your password or recover data from the

hard disk. You must take your computer to a Lenovo authorized

servicer or a marketing representative to have the hard disk drive

replaced. Proof of purchase is required, and a fee will be charged

for parts and service.

you forgot your supervisor password, Lenovo authorized servicer

cannot reset your password. You must take your computer to a

Lenovo authorized servicer or a marketing representative to have

the system board replaced. Proof of purchase is required, and a fee

will be charged for parts and service.

Keyboard problems

Problem: All or some of the keys on the keyboard do not work.

Solution:

v If the problem occurred immediately after the computer returned

from standby mode, enter the power-on password if one has been

set.

v If an external PS/2

keyboard is connected, the numeric keypad

on your computer does not work. Use the numeric keypad on the

external keyboard.

v If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the

external numeric keypad, external keyboard, or mouse, making

sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer

serviced.

Solving computer problems

18 ThinkPad

T60 Service and Troubleshooting Guide

1 2 ... 21 22 23 24 25 26 27 28 29 30 31 ... 85 86

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Lenovo ThinkPad T60p User Manual Page 26