Lenovo 3484JMU User Manual

ThinkCentreUserGuideMachineTypes:3484,3485,and3492

Foryoursafetyandtomaintainoptimumcomputerperformance,alwaysfollowthesebasicprecautionswithyourdesktopcomputer:•Keepthecoverclosedwheneverthecomputeris

SymptomActionTheoperatingsystemdoesnotstart.Verifythat:•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.Usually,theoperatingsystemis

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremoveahardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformation

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternalspeaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstall

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoaCDdriveSymptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplay

Actions:•RestarttheDVDplayerprogram.•Closeanyopenles,turnoffthecomputer,andthenrestartthecomputer.•Tryalowerscreenresolutionorcolordepth.Iftheseactio

•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.•Ensurethatvideoresolutionissettolessthan1152x864.•OncomputersthathaveaCD-ROMorCD-R

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformanceKeyboardCustomizationprogramstarts.–OntheWindows8operatingsystem,dothefollowing:

Action:IftheTransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyourcomputer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verif

•Makesurethemonitorsignalcableissecurelyconnectedtothemonitorandthemonitorconnectoronthecomputer.Aloosecablecancauseintermittentproblems.•Verifythatth

NetworkingproblemsThefollowingarethemostcommonnetworkingproblems.Selectyournetworkingproblemfromthefollowinglist:•“Ethernetproblems”onpage97•“Awireles

LasercompliancestatementCAUTION:Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)areinstalled,notethefollowing:•Donotremoveth

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmightnotbeusingthecorrectdriverorthedriverisnotenabled.Toupdatethedriver,ri

•Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconintheWindowsnoticationarea.•CheckNetworkName(SSID),andyourencryptionin

AnoptionthatpreviouslyworkeddoesnotworknowSymptom:Anoptionthatpreviouslyworkeddoesnotworknow.Actions:•Verifythatalloptionhardwareandcableconnectionsar

•Procedure21.OpenControlPanel.2.ClickPrograms.3.ClickTurnWindowsfeaturesonoroff.4.AlistofoptionalWindowscomponentsisdisplayed.Followtheinstructionsont

Ingeneral,themorememorythatisinstalled,thebettertheWindowsoperatingsystemruns.Action:Installadditionalmemory.Forinformationaboutpurchasingmemory,seeCh

SoftwareproblemsSelectyoursymptomfromthefollowinglist:•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage103•“Softwaredoesnotworkasexpected

USBproblemsSymptom:TheUSBconnectorscannotbeaccessed.Actions:•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSBdeviceha

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,savean

Note:Foradditionalhelp,presstheF1key.4.Removethediagnosticdiscfromtheopticaldrivewhenyoucompletethediagnosticprocess.106ThinkCentreUserGuide

Chapter11.Gettinginformation,help,andserviceThischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufacturedbyLenovo.Info

xThinkCentreUserGuide

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.•Findtheserviceandsupportphonenumbersforyourcountryorregion.•

Theseitemsarenotcoveredbythewarranty:•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts•Identicationofsoftwareproblemsour

110ThinkCentreUserGuide

AppendixA.NoticesLenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.ConsultyourlocalLenovorepresentativeforinformat

TrademarksThefollowingtermsaretrademarksofLenovointheUnitedStates,othercountries,orboth:LenovoTheLenovologoRescueandRecoveryThinkCentreThinkVantageMic

AppendixB.RegulatoryinformationExportclassicationnoticeThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExportClassi

IndustryCanadaClassBemissioncompliancestatementThisClassBdigitalapparatuscomplieswithCanadianICES-003.CetappareilnumériquedelaclasseBestconformeàlanor

InformationeninHinsichtEMVGParagraf4Abs.(1)4:DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.KoreaClassBcompliancestatementJapaneseV

116ThinkCentreUserGuide

AppendixC.WEEEandrecyclinginformationImportantWEEEinformationTheWEEEmarkingonLenovoproductsappliestocountrieswithWEEEande-wasteregulations(forexample,

Chapter1.ProductoverviewThischapterprovidesinformationaboutthecomputerfeatures,specications,softwareprogramsprovidedbyLenovo,andlocationsofconnectors

CollectingandrecyclingadisusedLenovocomputerormonitorIfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatisthepropertyofthecompany,y

BatteryrecyclinginformationfortheEuropeanUnionNotice:ThismarkappliesonlytocountrieswithintheEuropeanUnion(EU).Batteriesorpackagingforbatteriesarelabel

120ThinkCentreUserGuide

AppendixD.RestrictionofHazardousSubstancesDirective(RoHS)ChinaRoHSTurkishRoHSTheLenovoproductmeetstherequirementsoftheRepublicofTurkeyDirectiveontheRe

IndiaRoHSRoHScompliantasperE-Waste(Management&Handling)Rules,2011.122ThinkCentreUserGuide

IndexAarescuemedium,creatingandusing68Administrator,password74audioline-inconnector11audioline-outconnector11audiosubsystem1Bbackupandrecoveryoperatio

Kkeyboard,replacing62LLenovoSolutionCenter104LenovoThinkVantageToolbox105LenovoThinkVantageTools107LenovoWelcome107locatingcomponents12Mmedia,creating

systemboardconnectors13locatingparts13locations13memorymodule39Ttemporarystartupdevice76theBIOS,updating(ashing)79–80trademarks112troubleshooting,bas

126ThinkCentreUserGuide

Connectivity•100/1000MbpsintegratedEthernetcontroller•PCIFaxmodem(somemodels)Systemmanagementfeatures•Abilitytostorepower-onself-test(POST)hardwaretes

Input/Output(I/O)features•OneEthernetconnector•OneDVImonitorconnector•Oneoptional9-pinserialport•OneVGAmonitorconnector•SixUniversalSerialBus(USB)conn

•MicrosoftWindows7operatingsystem•MicrosoftWindows8operatingsystemOperatingsystem(s),certiedortestedforcompatibility1(variesbymodeltype)•Linux®•Micro

SpecicationsThissectionliststhephysicalspecicationsforyourcomputer.DimensionsWidth:160mm(6.3inches)Height:355mm(14inches)Depth:355mm(14inches)Weight

AccessingLenovoprogramsfromtheLenovoThinkVantageToolsprogramToaccessLenovoprogramsfromtheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoT

Table2.ProgramsinControlPanel(continued)ProgramControlPanelsectionGreentextinControlPanelRecoveryMediaSystemandSecurityLenovo-FactoryRecoveryDisksResc

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe“Importantsafetyinformation”onpagevandAppendixA“Notices”onpage111.T

TheLenovoCloudStorageprogramisacloudstoragesolutionthatenablesyoutostoreyourles,suchasdocumentsandpictures,onaserver.Youcanaccessthestoredlesthrough

program,openingaWebpage,openingale,andsoon.YoualsocanusetheSimpleTapprogramtoaccesstheLenovoAppShop,fromwhichyoucandownloadvariousapplicationsandcomp

Locatingconnectors,controls,andindicatorsonthefrontofyourcomputerFigure1“Frontconnector,control,andindicatorlocations”onpage10showsthelocationsoftheco

LocatingconnectorsontherearofyourcomputerFigure2“Rearconnectorlocations”onpage11showsthelocationsoftheconnectorsontherearofyourcomputer.Someconnectors

ConnectorDescriptionEthernetconnectorUsedtoattachanEthernetcableforalocalareanetwork(LAN).Note:TooperatethecomputerwithinFCCClassBlimits,useaCategory5

LocatingpartsonthesystemboardFigure4“Systemboardpartlocations”onpage13showsthelocationsofthepartsonthesystemboard.Figure4.Systemboardpartlocations14-p

LocatinginternaldrivesInternaldrivesaredevicesthatyourcomputerusestoreadandstoredata.Youcanadddrivestoyourcomputertoincreasestoragecapacityandenableyo

MachinetypeandmodellabelThemachinetypeandmodellabelidentiesyourcomputer.WhenyoucontactLenovoforhelp,themachinetypeandmodelinformationhelpssupporttech

16ThinkCentreUserGuide

Chapter2.UsingyourcomputerThischapterprovidesinformationonusingsomeofthecomputercomponents.FrequentlyaskedquestionsThefollowingareafewtipsthatwillhelp

ContentsImportantsafetyinformation...vServiceandupgrades...vStaticelectricityprevention...vPowercordsandpoweradapters...viEx

UsingthekeyboardDependingonyourmodel,yourcomputercomeswitheitherastandardkeyboardorangerprintreaderkeyboard.TheMicrosoftWindowsshortcutkeysareprovide

UsingthewheelmouseThewheelmousehasthefollowingcontrols:1PrimarymousebuttonUsethisbuttontoselectorstartaprogramormenuitem.2WheelUsethewheeltocontrolthe

1.FromtheWindowsdesktop,clickStart➙ControlPanel➙AppearanceandPersonalization.2.IntheTaskbarandStartMenusection,clickCustomizeiconsonthetaskbar.3.Click

•Donotwriteorstickpaperonthedisc.•Donotscratchormarkthedisc.•Donotplaceorstorethediscindirectsunlight.•Donotusebenzene,thinners,orothercleanerstoclean

22ThinkCentreUserGuide

Chapter3.YouandyourcomputerThischapterprovidesinformationaboutaccessibility,comfort,andrelocatingyourcomputertoothercountriesorregions.Accessibilityan

Adjustthemonitorsothetopofthescreenisat,orslightlybelow,eyelevel.Placethemonitoratacomfortableviewingdistance,usually51to61cm(20to24inches),andpositio

RegisteringyourcomputerWhenyouregisteryourcomputer,informationisenteredintoadatabase,whichenablesLenovotocontactyouincaseofarecallorothersevereproblem

ReplacementpowercordsIfyourelocateyourcomputertoacountryorregionthatusesanelectricaloutletstyledifferentfromthetypeyouarecurrentlyusing,youwillhavetop

Chapter4.SecurityThischapterprovidesinformationabouthowtoprotectyourcomputerfromtheftandunauthorizeduse.SecurityfeaturesThefollowingsecurityfeaturesar

Replacingthekeyboardormouse...62Completingthepartsreplacement...63Chapter6.Recoveryinformation...65RecoveryinformationfortheWindows7operatingsyste

LockingthecomputercoverLockingthecomputercoverhelpspreventunauthorizedpeoplefromgainingaccesstotheinsideofyourcomputer.Yourcomputercomeswithapadlocklo

AttachinganintegratedcablelockAnintegratedcablelock,sometimesreferredtoastheKensingtonlock,canbeusedtosecureyourcomputertoadesk,table,orothernon-perma

•AdministratorPassword:SettinganAdministratorPassworddetersunauthorizedusersfromchangingcongurationsettings.Ifyouareresponsibleformaintainingthecong

Formoreinformationabouthowtouseyourantivirussoftware,refertothehelpsystemofyourantivirussoftware.Chapter4.Security31

32ThinkCentreUserGuide

Chapter5.InstallingorreplacinghardwareThischapterprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Handlingstatic-sensitivedevicesDon

RemovingthecomputercoverAttention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”onpagev.Thissecti

RemovingandreinstallingthefrontbezelAttention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”onpag

4.Toreinstallthefrontbezel,alignthethreeplastictabsontherightsideofthefrontbezelwiththecorrespondingholesinthechassis,thenpivotthefrontbezelinwardsunt

3.Attherearofthecomputer,removethescrewthatsecuresthePCIcardlatch.Figure12.RemovingthescrewthatsecuresthePCIcardlatch4.Dependingonwhetheryouareinstall

Televisionoutputnotice...113Electronicemissionsnotices...113FederalCommunicationsCommissionDeclarationofConformity...113Additionalr

•IfyouarereplacinganoldPCIcard,grasptheoldcardthatiscurrentlyinstalledandgentlypullitoutoftheslot.Figure13.RemovingaPCIcardNotes:a.Thecardtstightlyin

7.PivotthecardlatchtotheclosedpositiontosecurethePCIcard.Figure14.InstallingaPCIcard8.ReinstallthescrewtosecurethePCIcardlatchinplace.Whattodonext:•To

6.Dependingonwhetheryouareinstallingorreplacingamemorymodule,dooneofthefollowing:•Ifyouarereplacinganoldmemorymodule,opentheretainingclipsandgentlypul

7.Positionthenewmemorymoduleoverthememoryslot.Makesurethatthenotch1onthememorymodulealignscorrectlywiththeslotkey2onthesystemboard.Pushthememorymodule

4.Removetheoldbattery.Figure18.Removingtheoldbattery5.Installanewbattery.Figure19.Installinganewbattery6.Reinstallthecomputercoverandconnectthecables.

4.Disconnectthesignalcableandthepowercablefromtheharddiskdrive.5.Removethefourscrewsthatsecuretheharddiskdrive.Then,slidetheharddiskdriveoutofthechass

6.Slidethenewharddiskdriveintotheharddiskdrivebayandalignthescrewholesinthenewharddiskdrivewiththecorrespondingholesinthedrivebay.Then,installthefours

Thissectionprovidesinstructionsonhowtoinstallorreplacetheopticaldrive.Note:Theopticaldriveisonlyavailableinsomemodels.Toreplaceanopticaldrive,dothefol

5.Slidethenewopticaldriveintothedrivebayfromthefrontandalignthescrewholesinthenewopticaldrivewiththecorrespondingholesinthedrivebay.Then,installthethr

ReplacingthepowersupplyassemblyAttention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”onpagev.Th

ivThinkCentreUserGuide

4.Laythecomputeronitssideandremovethefourscrewsattherearofthechassisthatsecurethepowersupplyassembly.Figure26.Removingthescrewsforthepowersupplyassemb

Thissectionprovidesinstructionsonhowtoreplacetheheatsinkandfanassembly.CAUTION:Theheatsinkandfanassemblymightbeveryhot.Turnoffthecomputerandwaitthreet

b.Whenhandlingtheheatsinkandfanassembly,donottouchthethermalgreaseonthebottomoftheheatsinkandfanassembly.8.Placethenewheatsinkandfanassemblyonthesyste

5.Liftthesmallhandle1andopentheretainer2toaccessthemicroprocessor3.Figure28.Accessingthemicroprocessor6.Liftthemicroprocessorstraightupandoutofthemicr

b.Notetheorientationofthemicroprocessorinthesocket.Youcaneitherlookforthesmalltriangle1ononecornerofthemicroprocessorornotetheorientationofthenotches2

Whattodonext:•Toworkwithanotherpieceofhardware,gototheappropriatesection.•Tocompletethereplacement,goto“Completingthepartsreplacement”onpage63.Replaci

9.ReconnectthefrontaudioandUSBassemblycablestothefrontaudioconnectorandthefrontUSBconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage13

4.GrasptheWiFiadaptercardthatiscurrentlyinstalledandgentlypullitoutoftheslot.Figure32.RemovingtheWiFiadaptercardNote:Thecardtstightlyintothecardslot.

2.RemovethetwoscrewsthatsecuretheWiFicardmoduletotheWiFiadaptercard.Figure34.RemovingthescrewsthatsecuretheWiFicardmodule3.PulltheWiFicardmoduleoutoft

1.InserttheWiFicardmoduleintotheminiPCIExpressslot,andtheninstallthetwoscrewstosecuretheWiFicardmoduletotheWiFiadaptercard.Figure36.InstallingtheWiFic

ImportantsafetyinformationCAUTION:Beforeusingthismanual,besuretoreadandunderstandalltherelatedsafetyinformationforthisproduct.Refertotheinformationint

2.ConnectthefrontantennacableandrearantennacabletotheWiFicardmodule.Figure37.InstallingtheWiFiantennacables3.InstalltheWiFiadaptercardintothePCIExpres

InstallingorremovingtherearWiFiantennaAttention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”onp

3.HoldthethickerendoftherearWiFiantennaandunscrewtheWiFiantennafromtherearofthecomputer.Figure40.RemovingtherearWiFiantennaWhattodonext:•Toworkwithano

Figure41.Peelingoffthepaperthatprotectsthestickers5.Stickthefrontantennatothefrontpanelasshown.Theninsertthefrontantennacablethroughtheholeinthefrontp

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage63.RemovingthefrontWiFiantennaToremovethefrontWiFiantenna,dothefollow

2.ConnectanewkeyboardormousetooneoftheUSBconnectorsonthecomputer.Dependingonwhereyouwanttoconnectthenewkeyboardormouse,see“Locatingconnectors,controls

4.Positionthecomputercoveronthechassissothattherailguidesonthebottomofthecomputercoverengagetherailsonthechassis.Then,pushthecovertothefrontofthecompu

Chapter6.RecoveryinformationThischapterprovidesinformationabouttherecoverysolutionsprovidedbyLenovo.•“RecoveryinformationfortheWindows7operatingsystem

CreatingrecoverymediaThissectionprovidesinstructionsonhowtocreaterecoverymediaondifferentoperatingsystems.Note:OntheWindows7operatingsystem,youcancrea

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙EnhancedBackupandRestore.TheRescueandRecoveryprogramopens.2.IntheRescueandRecov

orCRU,donotopenthestatic-protectivepackagecontainingthepartuntiltheinstructionsdirectyoutoinstallit.WhenyouhandleoptionsorCRUs,orperformanyworkinsidet

2.Turnonyourcomputer.Whenyouseethelogoscreen,pressEnter,andthenpressF11toentertheRescueandRecoveryworkspace.3.IfyouhavesetaRescueandRecoverypassword,t

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselectbootdevicewindowopens,releasetheF12key.3.InthePleaseselectbootdevicewi

ReinstallingsoftwareprogramsIfasoftwareprogramyouinstalledonyourcomputerisnotworkingcorrectly,youmightneedtoremoveandreinstallit.Reinstallingoverwrite

RecoveryinformationfortheWindows8operatingsystemThissectionprovidesinformationabouttherecoverysolutionsprovidedoncomputerspreinstalledwiththeWindows8o

72ThinkCentreUserGuide

Chapter7.UsingtheSetupUtilityprogramTheSetupUtilityprogramisusedtoviewandchangethecongurationsettingsofyourcomputer,regardlessofwhichoperatingsystemy

•AdministratorPassword•HardDiskPasswordYoudonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimprovescomputingsecurity.Ifyoudecidetoset

2.FromtheSetupUtilityprogrammainmenu,selectSecurity.3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,orHardDiskPassword

SelectingastartupdeviceIfyourcomputerdoesnotstartupfromadevicesuchasthediscorharddiskdriveasexpected,dooneofthefollowingtoselectthestartupdeviceyouwan

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage73.2.FromtheSetupUtilityprogrammainmenu,selectPower➙AutomaticPowerOn,andpressEn

PlugsandoutletsIfareceptacle(poweroutlet)thatyouintendtousewithyourcomputerequipmentappearstobedamagedorcorroded,donotusetheoutletuntilitisreplacedbya

78ThinkCentreUserGuide

Chapter8.UpdatingsystemprogramsThischapterprovidesinformationaboutupdatingthePOSTandBIOS,andhowtorecoverfromaPOSTandBIOSupdatefailure.Usingsystemprogr

Updating(ashing)theBIOSfromyouroperatingsystemNote:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubjecttochangewithoutnot

Chapter9.PreventingproblemsThischapterprovidesinformationthatcanhelpyouavoidcommonproblemsandkeepyourcomputerrunningsmoothly.Keepingyourcomputercurren

UsingSystemUpdateTheSystemUpdateprogramhelpsyoukeepthesoftwareonyourcomputerup-to-date.UpdatepackagesarestoredonLenovoserversandcanbedownloadedfromthe

CleaningyourcomputerItisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-freeoperation.CAUTION:Besuretoturnoffthecompu

Manycomputersupplystorescarrythespecialcleaninguidsfordisplays.UsecleaninguidsdevelopedforLCDdisplaysonly.Firstapplytheuidtoalint-free,softcloth,th

5.Disconnectcommunicationcables,suchasmodemornetworkcables,fromtheoutletsrst,andthendisconnecttheotherendsfromthecomputer.6.Notewhereanyremainingcabl

86ThinkCentreUserGuide

Chapter10.TroubleshootinganddiagnosticsThischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblemisnotdescribedhere,seeCh