USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.
•IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.
•IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.
•IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.
•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
•ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstotesttheUSBconnector(see
“Diagnosticprograms”onpage104forinstructions).IftheUSBdevicecamewithitsowndiagnostics,run
thosediagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,seeChapter11“Getting
information,help,andservice”onpage107.
Diagnosticprograms
Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputer.Diagnosticprogramscan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningtheWindowsoperatingsystem.
Notes:
1.Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith
eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic
purposes.FormoreinformationabouttheLenovoThinkVantageToolboxprogram,see“Lenovo
ThinkVantageToolbox”onpage105
.FormoreinformationabouttheLenovoSolutionCenterprogram,
see“LenovoSolutionCenter”onpage104.
2.YoucanalsodownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://www.lenovo.com/support.
See“PC-DoctorforDOS”onpage105fordetailedinformation.
3.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprograms,saveandprint
theloglescreatedbytheprograms.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage5
.
104ThinkCentreUserGuide
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