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Chapter9.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
Lenovotechnicalsupport
AfteryoubuyaThinkPad8,registeryourtabletwithLenovo.Usingtheregisteredinformation,Lenovocan
contactyouincaseofarecallorothersevereproblems.AfteryouregisteryourtabletwithLenovo,you
willreceivequickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextended
privilegesandservicestoregisteredusers.
ToregisteryourtabletwithLenovo,doeitherofthefollowing:
•Gotohttp://www.lenovo.com/registerandfollowtheinstructionsonthescreen.
•TapLenovoSupportfromtheStartscreen.ThentapRegistration.
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteathttp://www.lenovo.com/support.
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Guidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
IfyouneedtocalltheLenovoCustomerSupportCenter,gotohttp://www.lenovo.com/support/phonefor
thelatesttelephonenumbersandhoursofoperation.
Duringthewarrantyperiod,youcangetthefollowingservicesfromtheCustomerSupportCenter:
•Problemdetermination:Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.
•Lenovohardwarerepair:IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•Engineeringchangemanagement:Occasionally,theremightbechangesthatarerequiredaftera
producthasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineering
Changes(ECs)thatapplytoyourhardwareavailable.
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourtablet,refertotheSafety,
Warranty,andSetupGuidethatcomeswithyourtablet.
©CopyrightLenovo2014
47
- UserGuide 1
- SecondEdition(March2014) 2
- ©CopyrightLenovo2014 2
- Contents 3
- AppendixB.Environmental 4
- AppendixD.Notices..........63 4
- Readthisfirst 5
- Chapter1.Productoverview 9
- Back-sideview 12
- Accessories 13
- Features 13
- Specifications 14
- Operatingenvironment 14
- Lenovoprograms 15
- 8UserGuide 16
- Chapter2.Usingyourtablet 17
- 10UserGuide 18
- .Usingyourtablet11 19
- Chapter2.Usingyourtablet13 21
- Usingthecameras 23
- UsingthemicroSDcardreader 24
- UsingHDMIdevices 25
- Usingsynchronizationsolutions 26
- UsingtheGPSsatellitereceiver 26
- Powermanagement 26
- Chargingthebattery 26
- 2andthen 27
- Chapter2.Usingyourtablet19 27
- Checkingthebatterystatus 28
- ConnectingtoaWi-Finetwork 31
- Connectingtoamobilenetwork 32
- SharingyourInternetconnection 33
- UsingBluetoothdevices 33
- Chapter4.Security 35
- Settingthesecuritychip 36
- Usingfirewalls 37
- Protectingdataagainstviruses 37
- 30UserGuide 38
- Chapter5.Recoveryoverview 39
- Creatingandusingrecoverymedia 40
- Chapter5.Recoveryoverview33 41
- 34UserGuide 42
- Chapter6.Advancedconfiguration 43
- Usingsystemmanagement 44
- Systemmanagement 44
- Settingmanagementfeature 45
- 38UserGuide 46
- Chapter7.Youandyourtablet 47
- Travelingwithyourtablet 48
- Traveltips 48
- Travelaccessories 48
- Careandmaintenance 49
- 42UserGuide 50
- Diagnosingproblems 51
- Troubleshooting 51
- Errormessages 53
- Errorswithoutmessages 53
- Chapter9.Gettingsupport 55
- Lenovouserforums 56
- FindingThinkPadoptions 56
- Purchasingadditionalservices 56
- .Gettingsupport49 57
- 50UserGuide 58
- Wirelessrelatedinformation 59
- 3WirelessLANantenna(Main) 60
- Exportclassificationnotice 61
- Electronicemissionnotices 61
- Directive 62
- 56UserGuide 64
- Lenovorecyclingstatement 65
- RecyclinginformationforJapan 65
- RecyclinginformationforBrazil 66
- ImportantWEEEinformation 66
- Equipment(WEEE) 68
- EuropeanUnionRoHS 69
- ChinaRoHS 69
- TurkishRoHS 69
- UkraineRoHS 70
- IndiaRoHS 70
- AppendixD.Notices 71
- Trademarks 72
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