Lenovo M4350 Desktop User Manual

LenovoM4350HardwareMaintenanceManualMachineTypes:90AGand10154

5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,conta

Thefailingsystemboardmustbereturnedwithamicroprocessorsocketcovertoprotectthepinsduringshippingandhandling.Toinstallthemicroprocessorsocketcover,dothe

3.IfyourcomputercomeswithaWiFicardmodulethatsupportstheBluetoothfunction,disconnecttheBluetoothcablefromtheWiFiadaptercard.Figure35.DisconnectingtheBl

5.GrasptheWiFiadaptercardthatiscurrentlyinstalledandgentlypullitoutoftheslot.Figure36.RemovingtheWiFiadaptercardNote:Thecardtstightlyintothecardslot.

2.RemovethetwoscrewsthatsecuretheWiFicardmoduletotheWiFiadaptercard.Figure38.RemovingthescrewsthatsecuretheWiFicardmodule3.PulltheWiFicardmoduleoutoft

1.InserttheWiFicardmoduleintotheminiPCIExpressslot,andtheninstallthetwoscrewstosecuretheWiFicardmoduletotheWiFiadaptercard.Figure40.InstallingtheWiFic

2.ConnectthefrontantennacableandrearantennacabletotheWiFicardmodule.Figure41.InstallingtheWiFiantennacables3.InstalltheWiFiadaptercardintothePCIExpres

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.InstallingorremovingtherearWiFiantennaAttention:Donotopenyourcomp

3.HoldthethickerendoftherearWiFiantennaandunscrewtheWiFiantennafromtherearofthecomputer.Figure44.RemovingtherearWiFiantennaWhattodonext:•Toworkwithano

Figure45.Peelingoffthepaperthatprotectsthestickers5.Stickthefrontantennatothefrontpanelasshown.Theninsertthefrontantennacablethroughtheholeinthefrontp

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.RemovingthefrontWiFiantennaToremovethefrontWiFiantenna,dothefollo

•French•German•Hebrew•Italian•Korean•SpanishDANGERElectricalcurrentfrompower,telephoneandcommunicationcablesishazardous.Toavoidashockhazard:•Donotconn

3.Ifyouhaveremovedthefrontbezel,reinstallit.See“Removingandreinstallingthefrontbezel”onpage70.4.Positionthecomputercoveronthechassissothattherailguide

Chapter9.AdditionalserviceinformationThischapterprovidesadditionalinformationthattheservicerepresentativemightndhelpful.SecurityfeaturesSecurityfeatu

Updating(ashing)theBIOSfromadiscThissectionprovidesinstructionsonhowtoupdate(ash)theBIOSfromadiscontheWindows8(64-bit)operatingsystemandonotheropera

Updating(ashing)theBIOSfromyouroperatingsystemNote:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubjecttochangewithoutnot

14.Turnonthecomputertorestarttheoperatingsystem.PowermanagementPowermanagementreducesthepowerconsumptionofcertaincomponentsofthecomputersuchasthesyste

AppendixA.NoticesLenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.ConsultyourlocalLenovorepresentativeforinformat

TelevisionoutputnoticeThefollowingnoticeappliestomodelsthathavethefactory-installedtelevision-outputfeature.Thisproductincorporatescopyrightprotection

IndexAAdministrator,password50audioline-inconnector62audioline-outconnector62Bbasictroubleshooting31battery,replacing85BIOSsettings,changing53Boot-blo

slots82powersupplyassembly,replacing79Power-On,Password50Rrearconnectors62rearWiFiantenna,installing,removing100recoveringfromaPOSTandBIOSupdatefailur

Disposeofthebatteryasrequiredbylocalordinancesorregulations.CAUTION:Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)arei

Chapter1.Safetyinformation7

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)12PERIGOAcorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.8LenovoM4350Hardw

Paraevitarriscodechoqueelétrico:•Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconguraçãodesteprodutoduranteumatempestadecomraio

•Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecicadosaquipoderesultaremexposiçãoprejudicialàradiação.PERIGOAlgunsproduto

Chapter1.Safetyinformation11

1212LenovoM4350HardwareMaintenanceManual

12Chapter1.Safetyinformation13

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformationunderAppendixA“Notices”onpage109.FirstEdition(August2013)©Copy

DANGERLecourantélectriqueprovenantdel'alimentation,dutéléphoneetdescâblesdetransmissionpeutprésenterundanger.Pourévitertoutrisquedechocélectrique

ATTENTION:Sidesproduitsàlaser(telsquedesunitésdeCD-ROM,deDVD-ROM,desunitésàbresoptiques,oudesémetteurs)sontinstallés,prenezconnaissancedesinformation

12VORSICHTAnNetz-,Telefon-undDatenleitungenkönnengefährlicheSpannungenanliegen.AusSicherheitsgründen:•BeiGewitterandiesemGerätkeineKabelanschließenode

•über100Cerhitzen.•reparierenoderzerlegen.DieörtlichenBestimmungenfürdieEntsorgungvonSondermüllbeachten.ACHTUNG:BeiderInstallationvonLasergeräten(wieC

1218LenovoM4350HardwareMaintenanceManual

12Chapter1.Safetyinformation19

PERICOLOLacorrenteelettricaprovenientedaicavidialimentazione,deltelefonoedicomunicazionepuòesserepericolosa.Perevitareilrischiodiscosseelettriche:•Non

ATTENZIONE:Quandovengonoinstallatiprodottilaser(qualiCD-ROM,unitàDVD-ROM,unitàabreotticheotrasmittenti),tenerpresentequantosegue:•Nonrimuovereglispor

22LenovoM4350HardwareMaintenanceManual

12PELIGROLacorrienteeléctricaprocedentedecablesdealimentación,teléfonosycablesdecomunicaciónpuedeserpeligrosa.Paraevitarelriesgodedescargaeléctrica:•N

ContentsAboutthismanual...iiiChapter1.Safetyinformation...1Generalsafety...1Electricalsafety...1Voltage-selecti

•Noenciendanuncaunequipocuandohayseñalesdefuego,aguaodañosestructurales.•Desconecteloscablesdealimentación,lossistemasdetelecomunicaciones,lasredesylo

Algunosproductoslásertienenincorporadoundiodoláserdeclase3Aoclase3B.Tengaencuentalosiguiente:Cuandoseabre,quedaexpuestoaradiaciónláser.Nomiredirectame

26LenovoM4350HardwareMaintenanceManual

Chapter2.GeneralinformationThischapterprovidesgeneralinformationthatappliestoallmachinetypessupportedbythismanual.SpecicationsThissectionliststhespec

LenovoSupportWebsiteTechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:http://www.lenovo.com/supportThisWebsiteisupdatedwiththelatestsu

Chapter3.GeneralcheckoutAttentionThedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartupsequencemighthavebeenchanged.Beextremely

–Hasthiscongurationeverworked?–Ifithasbeenworking,whatchangesweremadepriortoitfailing?–Isthistheoriginalreportedfailure?•Diagnosticsversion–Typeandve

Chapter4.TroubleshootinganddiagnosticsThischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblemisnotdescribedhere,see“Le

AccessingControlPanelontheWindows8operatingsystemOntheWindowsoperatingsystem,youcanviewandchangecomputersettingsthroughControlPanel.ToaccessControlPan

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremoveahardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformation

Replacingtheheatsinkandfanassembly..88Replacingthemicroprocessor...90Replacingthesystemboard...92ReplacingtheWiFiunits...94Installingorr

•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperatingsystem.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindo

Action:IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthediscintotheotherdrive.Insomecases,onlyoneofthedrivesisco

DVDmoviewillnotplaySymptom:DVDmoviewillnotplay.Actions:•Makesurethatthediscsurfaceiscleanandnotscratched.•Checkthediscorpackageforregionalcoding.Youmi

Actions:•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.•Verifythatwhenthecomputerison,thefangrillisnotblocked(thereis

•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage38•“Thewirelesskeyboarddoesnotwork”onpage38AllorsomekeysonthekeyboarddonotworkSymptom:All

•Thebatteriesstillretaintheircurrent.•ThewirelessKeyboardislocatedlessthantenmetersawayfromthetransceiver.•Thetransceiverisfullyinstalled.Action:Ifthe

TheimageappearstobeickeringSymptom:Theimageappearstobeickering.Actions:•Themonitormightbeoperatinginalow-refreshratedisplaymode.Setthemonitortothehi

•“Theadapterstopsworkingfornoapparentreason”onpage41•“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfailsorerrorsoccur”o

Actions:•UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.•Connecttoa1000BASE-Thub/switch(not1000BASE-X).IfyourcomputerisaGigabitEt

OptionproblemsUsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirowntroubleshootinginformation.Selectyoursymptomfromthefol

AboutthismanualThismanualprovidesserviceandreferenceinformationforLenovo®desktopcomputerslistedonthefrontcover.Chapter6“Symptom-to-FRUindex”onpage55an

InsufcientfreeharddiskdrivespaceSymptom:InsufcientfreeharddiskdrivespaceTheWindowsoperatingsystemwillslowdownandmightproduceerrorsiftheharddiskdrive

Note:Dependingonthesizeoftheharddiskdriveandamountofdatacurrentlystoredontheharddiskdrive,thedisk-defragmentationprocessmighttakeuptoseveralhourstocom

SoftwareproblemsSelectyoursymptomfromthefollowinglist:•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage46•“Softwaredoesnotworkasexpected”

•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSBdevicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelec

48LenovoM4350HardwareMaintenanceManual

Chapter5.UsingtheSetupUtilityprogramTheSetupUtilityprogramisusedtoviewandchangethecongurationsettingsofyourcomputer,regardlessofwhichoperatingsystemy

PasswordconsiderationsApasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,itisrecommendedtouseastrongpasswordthatcan

Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formoreinformation,see“Passwordconsiderations”onpage50.Erasinglostorforgottenp

SelectingatemporarystartupdeviceUsethisproceduretoselectatemporarystartupdevice.Note:Notalldiscsandharddiskdrivesarebootable.1.Turnoffyourcomputer.2.R

•EnablingtheafterpowerlossfeatureTheafterpowerlossfeatureenablesyourcomputertowakeupwhenthepowersupplyresumesafterasuddenlossofelectricity.Toenablethe

54LenovoM4350HardwareMaintenanceManual

Chapter6.Symptom-to-FRUindexTheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedrst.AlwaysbeginwiththeChapter3“Genera

Thefollowingtablesdescribesbeepsymptoms.BeepSymptomFRU/Action2shortbeepsCMOSsettingerrorPerformthefollowingactionsinorder.1.StarttheSetupUtilityprogra

POSTErrorcodePOSTErrormessageDescription/Action1762CongurationchangehasoccurredThiserrormessageisdisplayedwhenaharddiskdriveoropticaldrivechangehasbe

MiscellaneouserrormessagesMessage/SymptomFRU/ActionChangingdisplaycolorsDisplay/MonitorComputerwillnotpower-off.See“Harddiskdrivebooterror”onpage55.1.

Message/SymptomFRU/ActionNon-systemdiskordiskerror-typemessagewithaknown-gooddiagnosticdiskette.1.DisketteDrive2.SystemBoard3.DisketteDriveCableOtherd

d.Extendedvideomemorye.ExternalCachef.ExternalCacheRAMg.Harddiskdriveh.Diskettedrive3.Turnonthepowerandthecomputertore-testthesystem.4.Repeatsteps1thr

Chapter7.LocationsThischapterprovidesinformationtohelpyoulocateyourcomputerconnectors,majorFRUsandCRUs,partsonthesystemboard,andinternaldrives.Note:Th

LocatingconnectorsontherearofyourcomputerFigure2“Rearconnectorlocations”onpage62showsthelocationsoftheconnectorsontherearofyourcomputer.Someconnectors

ConnectorDescriptionEthernetconnectorUsedtoattachanEthernetcableforalocalareanetwork(LAN).Note:TooperatethecomputerwithinFCCClassBlimits,useaCategory5

Chapter1.SafetyinformationThischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.GeneralsafetyFollowtheserulestoen

Figure3.LocatingmajorFRUsThefollowingtableliststhemajorFRUsshowninFigure3“LocatingmajorFRUs”onpage64.64LenovoM4350HardwareMaintenanceManual

NumberFRUdescription1Powersupplyassembly2Heatsinkandfanassembly3Microprocessor4Memorymodules5Opticaldrive6FrontWiFiantenna7FrontaudioandUSBassembly8Fr

LocatingpartsonthesystemboardFigure4“Systemboardpartlocations”onpage66showsthelocationsofthepartsonthesystemboard.Figure4.Systemboardpartlocations14-p

LocatinginternaldrivesInternaldrivesaredevicesthatyourcomputerusestoreadandstoredata.Youcanadddrivestoyourcomputertoincreasestoragecapacityandenableyo

68LenovoM4350HardwareMaintenanceManual

Chapter8.ReplacingFRUsImportant:BeforeyoureplaceanyFRU,besuretoreadandunderstandChapter1“Safetyinformation”onpage1.Theseprecautionsandguidelineswillhe

CAUTION:Turnoffthecomputerandwaitthreetoveminutestoletthecomputercoolbeforeremovingthecomputercover.Toremovethecomputercover,dothefollowing:1.Removea

Toremoveandreinstallthefrontbezel,dothefollowing:1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.2.Removethecomputercover.See“Remo

4.Toreinstallthefrontbezel,alignthethreeplastictabsontherightsideofthefrontbezelwiththecorrespondingholesinthechassis,thenpivotthefrontbezelinwardsunt

Figure9.Removingtheprimaryharddiskdrive6.Slidethenewharddiskdriveintotheharddiskdrivebayandalignthescrewholesinthenewharddiskdrivewiththecorresponding

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurr

7.ConnectoneendofthesignalcabletotherearofthenewharddiskdriveandtheotherendtoanavailableSATAconnectoronthesystemboard.See“Locatingpartsonthesystemboar

6.Frominsidethechassis,pivottheretainingclip1thatsecurestheplasticholderofthethermalsensorinwardandthenpushtheclipoutwardtoreleasetheclip.Thendisengag

8.Inserttheconnectorandcableofthenewthermalsensorintothehole1inthechassis.Thenalignthetwotabsontheplasticholderholdingthethermalsensorwiththetwoholes1

5.DisconnectthefrontaudioandUSBassemblycablesfromthesystemboard.See“Locatingpartsonthesystemboard”onpage66.Note:Makesureyounotethelocationsofthecables

4.Removethethreescrewsthatsecuretheopticaldrive.Then,slidetheopticaldriveoutofthefrontofthecomputer.Figure15.Removingtheopticaldrive5.Slidethenewoptic

6.ConnectoneendofthesignalcabletotherearofthenewopticaldriveandtheotherendtoanavailableSATAconnectoronthesystemboard.See“Locatingpartsonthesystemboard

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabelattached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususp

11.Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage103.ReplacingthesystemfanAttention:Donotopenyourcomputerorattemptan

Figure20.Installingthesystemfan8.Connectthenewsystemfancabletothesystemfanconnectoronthesystemboard.See“Locatingpartsonthesystemboard”onpage66.9.Tocom

3.Attherearofthecomputer,removethescrewthatsecuresthePCIcardlatch.Figure21.RemovingthescrewthatsecuresthePCIcardlatch4.Dependingonwhetheryouareinstall

Voltage-selectionswitchSomecomputersareequippedwithavoltage-selectionswitchlocatednearthepower-cordconnectionpointonthecomputer.Ifyourcomputerhasavolt

•IfyouarereplacinganoldPCIcard,grasptheoldcardthatiscurrentlyinstalledandgentlypullitoutoftheslot.Figure22.RemovingaPCIcardNotes:a.Thecardtstightlyin

7.PivotthecardlatchtotheclosedpositiontosecurethePCIcard.Figure23.InstallingaPCIcard8.ReinstallthescrewtosecurethePCIcardlatchinplace.9.Tocompletethei

4.Removetheoldbattery.Figure24.Removingtheoldbattery5.Installanewbattery.Figure25.Installinganewbattery6.Reinstallthecomputercoverandconnectthecables.

5.Removeanypartsthatmightpreventyouraccesstothememoryslots.Dependingonyourcomputermodel,youmightneedtoremovethePCIExpressx16graphicscardforeasieracces

7.Positionthenewmemorymoduleoverthememoryslot.Makesurethatthenotch1onthememorymodulealignscorrectlywiththeslotkey2onthesystemboard.Pushthememorymodule

6.Followthissequencetoremovethefourscrewsthatsecuretheheatsinkandfanassemblytothesystemboard:a.Partiallyremovescrew1,thenfullyremovescrew2,andthenfull

ReplacingthemicroprocessorAttention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter1“Safetyinformation”onpage1.Thissect

Figure31.RemovingthemicroprocessorNotes:a.Yourmicroprocessorandsocketmightlookdifferentfromtheoneillustrated.b.Notetheorientationofthemicroprocessorin

10.Lowerthenewmicroprocessorstraightdownintothemicroprocessorsocketonthesystemboard.Figure32.Installingthemicroprocessor11.Closethemicroprocessorretai

5.Carefullytakenoteofthelocationsofallcableconnectionsonthesystemboardanddisconnectallthecables.See“Locatingpartsonthesystemboard”onpage66.6.Removethe