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Lenovo ThinkPad USB 3.0 Ultra Dock User's Guide Page 39

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General
1.TheThinkPadUSB3.0ProDockiconisnotdisplayedonthescreen.
TheThinkPadUSB3.0ProDockiconisdisplayedonlywhenanexternalmonitorisconnectedtothe
prodock.Ifanexternalmonitorisconnected,ensurethatthevideocableisfullyinsertedintothepro
dockandthemonitor.
2.Thepowerandconnectionindicatoroftheprodockisnoton.
Ensurethatyouhavecorrectlyconnectedthepoweradaptertotheprodockandaworkingelectrical
outlet,andthatyouhavepressedthepowerbutton.Donotuseanypoweradapterotherthantheone
providedwiththeprodock.
3.Y ouconnecttheprodocktoacomputerwiththeprovidedUSB3.0cable,buttheprodock
doesnotwork.
a.Ensurethattheprodockiswellpoweredbyitspoweradapter.theprodockalwaysneedsexternal
poweradapterforoperation,becauseitdoesnottakepowerfromtheUSBconnectorattached
toyournotebookcomputer.
b.Ensurethatthedevicedriveroftheprodockiswellinstalled;ifnot,installthedevicedriverand
restartthecomputer.
c.EnsurethattheUSBconnectoronyourcomputerworkswell;ifnot,replacewithotherUSB
connectors.
4.The2.4GHzwirelesskeyboardor2.4GHzwirelessmousefunctionisinterrupted.Themouse
pointerlagsoritcannotmove.Somecharactersarelostwhenyouinputbythekeyboard.
Itisrecommendedthatyouconnectyour2.4GHzdevicereceivertothefrontUSB3.0connectoronthe
prodockandavoidconnectinganotherUSB3.0devicenexttotheconnectorwiththereceiverattached.
5.Whenyouconnectyourdevice(suchasamobilephone)tothedockforcharging,thecharging
speedbecomesslow.
EnsurethatyouconnectyourmobilephonetotheAlwaysOnUSB3.0connector.Disconnectthepro
dockfromthecomputer,thechargingspeedmaybecomefaster.
6.ThemobilephonesorotherUSBdevicescannotbechargedwhenconnectedtotheAlwaysOn
USB3.0connector.
Itisrecommendedthatyoucandisconnecttheprodockfromthenotebookcomputerandthenyoucan
chargethemobilephonesorotherUSBdevices.
7.Y ourmouseandkeyboardcannotwakeupyourcomputersystemwhenconnectedtotheAlways
OnUSB3.0connector.
ItisrecommendedthatyourmouseorkeyboardisconnectedtotheotherUSBconnector.
Videooutput
1.Theexternalmonitordisplayisblank.
•Ensurethatthenotebookcomputerconnectedtotheprodockisrunningcorrectlyandisnotin
standbyorhibernationmode.Whenthenotebookcomputerisinstandbyorhibernationmode,
theexternalmonitordisplayisalwaysblank.
•Ensurethatthedevicedriverisinstalledfollowingtheinstallationinstructionsandtheiconforthepro
dockisvisibleintheWindowsnotificationarea.
•Ensurethatthefollowingconnectionsarecorrect:
–TheconnectionbetweentheUSB3.0cableandyournotebookcomputer
–TheconnectionbetweentheUSB3.0cableandtheprodock
–Theconnectionamongthepoweradapter,theprodock,andtheelectricaloutlet
–Theconnectionbetweenyourvideocabletotheprodockandtheexternalmonitor.
Chapter2.ThinkPadUSB3.0ProDock35
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