Lenovo Laptop X121E User Manual Page 171

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Chapter11.Gettingsupport
ThereismoretoowningaThinkPadNotebookthanhavingapowerful,portablecomputer.Thischapter
offersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.
“BeforeyoucontactLenovo”onpage155
“Gettinghelpandservice”onpage156
“Purchasingadditionalservices”onpage157
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheThinkPadWebsite.
Registeringyourcomputer
RegisteryourThinkPadproductswithLenovo.Goto:http://www.lenovo.com/register.Thiscanhelp
authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo
tonotifyyouaboutpossibletechnicalinformationandupgrades.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/ThinkPadDrivers
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
Whatistheproblem?Isitcontinuousorintermittent?
Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?
Whatoperatingsystemareyouusing?Whichversion?
Whichsoftwareapplicationswererunningatthetimeoftheproblem?
Cantheproblembereproduced?Ifso,how?
Recordsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
WhatisthenameofyourLenovoproduct?
Whatisthemachinetype?
Whatistheserialnumber?
©CopyrightLenovo2011
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