Lenovo E31 User's Guide Page 123
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,clickStart➙Control
Panel➙SystemandSecurity➙System➙SystemProtection➙SystemRestore.
•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.
Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorseeChapter12“Gettinginformation,help,andservice”onpage113fordetails.
USBproblems
Symptom:TheUSBconnectorscannotbeaccessed.
Actions:
•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.
•IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.
•IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.
•IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.
•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.
•ResetthedevicebydetachingandreattachingtheUSBconnector.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogramtotesttheUSB
connector.IftheUSBdevicecamewithitsowndiagnostics,runthosediagnosticsagainsttheUSBdevice.
Ifyouneedtechnicalassistance,seeChapter12“Gettinginformation,help,andservice”onpage113.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7
operatingsystem.Italsocanbedownloadedfromhttp://www.lenovo.com/diagnose.
•IfyouareusingtheWindowsVista
®
orWindowsXPoperatingsystem,goto
http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyourcomputer.
ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,clickStart➙AllPrograms
➙LenovoThinkVantageT ools➙SystemHealthandDiagnostics.Followtheinstructionsonthescreen.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
Chapter11.Troubleshootinganddiagnostics111
- ThinkStation 1
- UserGuide 1
- FirstEdition(June2012) 2
- Contents 3
- Importantsafetyinformation 7
- Powercordsandpoweradapters 8
- Plugsandoutlets 9
- Externaldevices 9
- Heatandproductventilation 9
- Operatingenvironment 10
- Modemsafetyinformation 10
- Lasercompliancestatement 11
- Powersupplystatement 11
- Chapter1.Productoverview 13
- Chapter1.Productoverview3 15
- Specications 17
- Softwareoverview 17
- SoftwareprovidedbyLenovo 17
- LenovoThinkVantageTools 18
- LenovoWelcome 18
- FingerprintSoftware 18
- ProductRecovery 18
- SimpleTap 18
- AdobeReader 19
- Antivirussoftware 19
- Locations 19
- 8ThinkStationUserGuide 20
- .Productoverview9 21
- 10ThinkStationUserGuide 22
- Locatingcomponents 23
- Locatingpartsonthesystemboard 24
- .Productoverview13 25
- Locatinginternaldrives 26
- Machinetypeandmodellabel 27
- 16ThinkStationUserGuide 28
- Chapter2.Usingyourcomputer 29
- Usingangerprintreader 30
- Usingthewheelmouse 30
- Adjustingaudio 30
- Aboutyourcomputeraudio 31
- UsingCDsandDVDs 31
- PlayingaCDorDVD 32
- RecordingaCDorDVD 32
- Support”onpage113 33
- .Usingyourcomputer21 33
- 22ThinkStationUserGuide 34
- Chapter3.Youandyourcomputer 35
- Glareandlighting 36
- Aircirculation 36
- Registeringyourcomputer 37
- Voltage-selectionswitch 37
- Replacementpowercords 38
- Chapter4.Security 39
- Usingpasswords 40
- BIOSpasswords 40
- Windowspasswords 41
- Conguringthengerprintreader 41
- Usingandunderstandingrewalls 41
- Protectingdataagainstviruses 41
- 30ThinkStationUserGuide 42
- Installingorreplacinghardware 43
- Installingexternaloptions 43
- Openingthecomputercover 44
- Figure9.Removingthefrontbezel 45
- 36ThinkStationUserGuide 48
- InstallingorreplacingaPCIcard 49
- Figure14.RemovingaPCIcard 50
- Installingthecardreader 51
- Replacingthecardreader 54
- Replacingthebattery 56
- Installingthesolidstatedrive 57
- Replacingtheharddiskdrive 59
- 1,pin2,pin4,andpin 60
- Replacingtheopticaldrive 61
- 50ThinkStationUserGuide 62
- 1,2and3onthesystemboard 70
- Replacingthemicroprocessor 72
- 2onthemicroprocessor 74
- 64ThinkStationUserGuide 76
- Replacingtheinternalspeaker 77
- Replacingthesystemfan 81
- Replacingthekeyboardormouse 82
- Completingthepartsreplacement 83
- 72ThinkStationUserGuide 84
- Chapter6.Recoveryinformation 85
- Usingrecoverymedia 86
- Performingabackupoperation 86
- Performingarecoveryoperation 87
- Creatingandusingarescuemedium 88
- Creatingarescuemedium 88
- Usingarescuemedium 88
- Reinstallingsoftwareprograms 90
- Reinstallingdevicedrivers 90
- Solvingrecoveryproblems 90
- .Recoveryinformation79 91
- 80ThinkStationUserGuide 92
- Viewingandchangingsettings 93
- Passwordconsiderations 94
- Power-OnPassword 94
- AdministratorPassword 94
- HardDiskPassword 94
- Enablingordisablingadevice 95
- Selectingastartupdevice 96
- EnablingErPcompliancemode 96
- ICEperformancemode 97
- ICEthermalalert 97
- ExitingtheSetupUtilityprogram 98
- Chapter8.ConguringRAID 99
- DeletingRAIDvolumes 100
- Resettingdiskstonon-RAID 100
- Usingsystemprograms 101
- ThinkStationUserGuide 102
- Chapter10.Preventingproblems 103
- UsingSystemUpdate 104
- Cleaningandmaintenance 104
- Cleaningyourcomputer 105
- Goodmaintenancepractices 106
- Movingyourcomputer 106
- Basictroubleshooting 107
- Troubleshootingprocedure 108
- Troubleshooting 108
- Audioproblems 109
- CDproblems 110
- DVDproblems 111
- DVDmoviewillnotplay 112
- Playbackisverysloworchoppy 112
- Intermittentproblems 113
- Monitorproblems 114
- Networkingproblems 116
- AwirelessLANproblem 118
- AwirelessWANproblem 118
- Bluetoothproblems 118
- Optionproblems 119
- Performanceandlockupproblems 120
- Printerproblems 121
- Serialportproblems 121
- Softwareproblems 122
- USBproblems 123
- LenovoSolutionCenter 123
- 112ThinkStationUserGuide 124
- ©CopyrightLenovo2012 125
- LenovoSupportWebsite 126
- Helpandservice 126
- Callingforservice 126
- Usingotherservices 127
- Purchasingadditionalservices 127
- 116ThinkStationUserGuide 128
- AppendixA.Notices 129
- Trademarks 130
- Exportclassicationnotice 131
- Electronicemissionsnotices 131
- 122ThinkStationUserGuide 134
- Recyclinginformation 135
- RecyclinginformationforBrazil 136
- 126ThinkStationUserGuide 138
- 128ThinkStationUserGuide 140
- AppendixE.EkBilgiler 141
- AppendixF.Servisistasyonlari 143
- 138ThinkStationUserGuide 150
- 140ThinkStationUserGuide 152
- 142ThinkStationUserGuide 154
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