Chapter3.Generalcheckout
Thischapterpresentsthefollowinginformation:
•“Whattodofirst”onpage23
•“Powersystemcheckout”onpage24
Important:
•Onlycertifiedtrainedpersonnelshouldservicethecomputer.
•BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.
•WhenyoureplaceFRUs,usenewnylon-coatedscrews.
•Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.
•ReplaceaFRUonlywithanotherFRUofthecorrectmodel.
WhenyoureplaceaFRU,makesurethatthemodelofthemachineandtheFRUpartnumberarecorrect
byreferringtotheFRUpartslist.
•AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.
Singlefailurescanoccurforavarietyofreasonsthathavenothingtodowithahardwaredefect,such
ascosmicradiation,electrostaticdischarge,orsoftwareerrors.ConsiderreplacingaFRUonlywhen
aproblemrecurs.IfyoususpectthataFRUisdefective,cleartheerrorlogandrunthetestagain.If
theerrordoesnotrecur,donotreplacetheFRU.
•Becarefulnottoreplaceanon-defectiveFRU.
Whattodofirst
WhenyoudoreturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformor
partsreturnformthatyouattachtoit:
1.Nameandphonenumberofservicetechnician
2.Dateofservice
3.Dateonwhichthemachinefailed
4.Dateofpurchase
5.FailingFRUnameandpartnumber
6.Machinetype,modelnumber,andserialnumber
7.Customer'snameandaddress
Note:Duringthewarrantyperiod,thecustomermayberesponsibleforrepaircostsifthetabletdamage
wascausedbymisuse,accident,modification,unsuitablephysicaloroperatingenvironment,orimproper
maintenancebythecustomer.Followingisalistofsomecommonitemsthatarenotcoveredunderwarranty
andsomesymptomsthatmightindicatethatthesystemwassubjectedtostressbeyondnormaluse.
Beforecheckingproblemswiththetablet,determinewhetherthedamageiscoveredunderthewarrantyby
referringtothefollowinglist:
Thefollowingarenotcoveredunderwarranty:
•LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped
•Scratched(cosmetic)parts
•Distortion,deformation,ordiscolorationofthecosmeticparts
•Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce
•Damagecausedbyliquidspilledintothesystem
•DamagecausedbytheimproperinsertionofaPCCardortheinstallationofanincompatiblecard
•Fusesblownbyattachmentofanonsupporteddevice
•Forgottentabletpassword(makingthetabletunusable)
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