Lenovo ThinkServer RD120 User Manual download pdf (Page 65)

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable

symptoms. See the Hardware Maintenance Manual on the ThinkServer

Documentation DVD for more detailed troubleshooting information. If you cannot

find the problem in these tables, run the diagnostic programs (see “Running the

diagnostic programs” in the Hardware Maintenance Manual).

If you have just added new software or a new optional device and the server is not

working, complete the following steps before using the troubleshooting tables:

1. Check the Easy LED Diagnostics LEDs on the operator information panel (see

“Easy LED Diagnostics” on page 63).

2. Remove the software or device that you just added.

3. Run the diagnostic tests to determine whether the server is running correctly.

4. Reinstall the new software or new device.

CD-RW/DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The CD-RW/DVD drive is not

recognized.

1. Make sure that:

v The IDE channel to which the CD-RW/DVD drive is attached (primary) is

enabled in the Configuration/Setup Utility program.

v All cables and jumpers are installed correctly.

v The signal cable and connector are not damaged and the connector pins are

not bent.

v All damaged parts are repaired or replaced.

v The correct device driver is installed for the CD-RW/DVD drive.

2.

Run the CD-RW/DVD drive diagnostic programs.

3. Reseat the following components:

a. CD-RW/DVD drive

b. IDE/Ultrabay Enhanced (UBE) interposer card cable

4.

Replace the components listed in step 3 one at a time, in the order shown,

restarting the server each time.

The CD-RW/DVD drive is not

working correctly.

1. Clean the CD or DVD.

2. Run the CD-RW/DVD drive diagnostic programs.

3. Check the connector and signal cable for bent pins or damage.

4. Replace any damaged parts.

5. Reseat the CD-RW/DVD drive.

6. Replace the CD-RW/DVD drive.

Chapter 5. Solving problems 51

Lenovo ThinkServer RD120 User Manual Page 65

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Lenovo ThinkServer RD120 User Manual Page 65

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