Lenovo 3797 User Manual download pdf (Page 145)

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable

symptoms. See the Hardware Maintenance Manual for more detailed

troubleshooting information. If you cannot find the problem in these tables, run the

diagnostic programs (see “Running the diagnostic programs” in the Hardware

Maintenance Manual).

If you have just added new software or a new optional device and the server is not

working, complete the following steps before using the troubleshooting tables:

1. Check the diagnostics LEDs on the operator information panel (see “EasyLED

Diagnostics” on page 142).

2. Remove the software or device that you just added.

3. Run the diagnostic tests to determine whether the server is running correctly.

4. Reinstall the new software or new device.

EasyStartup problems

Table 14. ThinkServer EasyStartup DVD

v Follow the suggested actions in the order in which they are listed in the Action Column until the problem

is resolved.

v See the Hardware Maintenance Manual to determine which components are customer replaceable units

(CRU’s) and which fields are field replaceable units (FRUs).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The ThinkServer

EasyStartup DVD will not

start.

v Make sure that the server supports the EasyStartup program and has a startable

(bootable) CD or DVD drive.

v If the startup (boot) sequence settings have been changed, make sure that the CD or

DVD drive is first in the startup sequence.

v If more than one CD or DVD drive is installed, make sure that only one drive is set as

the primary drive. Start the CD from the primary drive.

The operating-system

installation program

continuously loops.

Make more space available on the hard disk.

The EasyStartup

program will not start the

operating-system media.

Make sure that the operating-system media is supported by the EasyStartup program.

See the EasyStartup User Guide for a list of supported operating-system versions.

Chapter 7. Solving problems 129

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Lenovo 3797 User Manual Page 145