Lenovo THINKSTATION 4105 User Manual Page 47

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YoucangetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromtheLenovo
SupportWebsiteat:
http://support.lenovo.com
Callingforservice
DuringthewarrantyperiodyoucangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Theseitemsarenotcoveredbythewarranty.
ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
Identicationofsoftwareproblemsources
CongurationofBIOSaspartofaninstallationorupgrade
Changes,modications,orupgradestodevicedrivers
Installationandmaintenanceofnetworkoperatingsystems(NOS)
Installationandmaintenanceofapplicationprograms
Refertothesafetyandwarrantyinformationthatisprovidedwithyourcomputerforacompleteexplanation
ofwarrantyterms.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,gotohttp://support.lenovo.com
andclickSupportphonelistorrefertotheThinkStationSafetyandWarrantyGuidethatisprovidedwith
yourcomputer.
Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.
Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:
Machinetypeandmodel
Serialnumbersofyourhardwareproducts
Descriptionoftheproblem
Exactwordingofanyerrormessages
Hardwareandsoftwarecongurationinformation
Usingotherservices
Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer
machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically
entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbeperformedbyservice
providersauthorizedtoperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
Chapter10.Gettinginformation,help,andservice41
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