Lenovo T550 Technical Information Page 25

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Chapter2.Importantserviceinformation
Thischapterintroducesfollowingimportantserviceinformationthatappliestoallmachinetypessupported
bythismanual:
“StrategyforreplacingFRUs”onpage19
“Strategyforreplacingasolid-statedrive”onpage19
“Importantnoticeforreplacingasystemboard”onpage20
“Howtouseerrormessage”onpage20
“StrategyforreplacingFRUsforCTO,special-bid,andstandardmodels”onpage20
“Productdefinition”onpage20
“FRUidentification”onpage20
Important:
AdvisecustomerstocontacttheLenovo
®
SupportWebsiteathttp://www.lenovo.com/supporttoview
thesoftwarefixes,downloadthedrivers,andfollowtheon-screeninstructionstoinstallthedrivers.For
additionalassistance,customersmightcalltheLenovoCustomerSupportCenter.Telephonenumbersfor
theLenovoSupportCenterareavailableat:
http://www.lenovo.com/support/phone
ServicetrainingdocumentsforLenovoauthorizedservicetechniciansareavailableatthefollowingWeb
site.ThedisassemblyandreassemblyvideosthatshowtheFRUremovalandreplacementprocedures
arecontainedinthedocuments.
http://www.lenovoservicetraining.com
StrategyforreplacingFRUs
Beforereplacingparts:
Ensurethatallsoftwarefixes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacinganyFRUs
listedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarefixes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDriversand
followtheinstructionsonthescreen.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe
originalFRUbeforeyoucontinue.
Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.
Strategyforreplacingasolid-statedrive
Alwaystrytorunalow-levelformatbeforereplacingasolid-statedrive.Thiswillcauseallcustomerdata
onthesolid-statedrivetobelost.Besurethatthecustomerhasacurrentbackupofthedatabefore
doingthistask.
©CopyrightLenovo2015
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