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Lenovo ThinkPad Edge E50 User Manual Page 15

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Chapter2.Gettinghelpandservice
Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformation
aboutThinkPadnotebookcomputers,youwillndawidevarietyofsources
availablefromLenovotoassistyou.Thissectioncontainsinformationabout
wheretogoforadditionalinformationaboutThinkPadnotebookcomputers,what
todoifyouexperienceaproblemwithyourcomputer,andwhomtocallfor
serviceshoulditbenecessary.
Microsoft
®
ServicePacksarethelatestsoftwaresourceforWindowsproduct
updates.TheyareavailableviaWebdownload(connectionchargesmayapply)
orviaadisc.Formorespecicinformationandlinks,pleasegototheMicrosoft
Websiteathttp://www.microsoft.com.LenovooffersUpandRunningtechnical
assistancewithinstallationof,orquestionsrelatedto,ServicePacksforyour
Lenovo-preinstalledMicrosoftWindowsproduct.Forinformation,pleasecontact
theCustomerSupportCenteratthephonenumber(s)listedin“Worldwide
telephonelist”onpage5.Somefeesmightapply.
GettinghelpontheWeb
YoucanndsupportinformationforyourThinkPadnotebookcomputerat
http://www.lenovo.com/support.ResearchthisWebsitetolearnhowtosolve
problems,ndnewwaystouseyourcomputer,andlearnaboutoptionsthatcan
makeworkingwithyourThinkPadnotebookcomputereveneasier.
CallingtheCustomerSupportCenter
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,during
thewarrantyperiod,youcangethelpandinformationbytelephonethrough
theCustomerSupportCenter.Thefollowingservicesareavailableduringthe
warrantyperiod:
•Problemdetermination-Trainedpersonnelareavailabletoassistyouwith
determiningifyouhaveahardwareproblemanddecidingwhatactionis
necessarytoxtheproblem.
•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovo
hardwareunderwarranty,trainedservicepersonnelareavailabletoprovide
theapplicablelevelofservice.
•Engineeringchangemanagement-Occasionally,theremightbechanges
thatarerequiredafteraproducthasbeensold.Lenovooryourreseller,if
authorizedbyLenovo,willmakeselectedEngineeringChanges(ECs)available
thatapplytoyourhardware.
©CopyrightLenovo20113
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