Lenovo ThinkPad Edge E531 User Manual Page 141
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Chapter9.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
Thischaptercontainsthefollowingtopics:
•“Diagnosingproblems”onpage125
•“Troubleshooting”onpage125
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.
IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,
theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia,whichyoucanusetorestore
theharddiskdrivetothefactorydefaultstate.Formoreinformation,see“Creatingandusingarecovery
media”onpage59
.
ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprogramsontheWindows7operating
system”onpage16.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogfiles.YouwillneedthelogfileswhenyouspeaktoaLenovotechnicalsupportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheThinkPadpointingdeviceorthekeyboard),
dothefollowing:
1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restartby
pressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.
Note:Donotremovethebatteryandtheacpoweradaptertoresetthecomputer.
©CopyrightLenovo2013
125
- UserGuide 1
- SecondEdition(January2014) 2
- ©CopyrightLenovo2013,2014 2
- Contents 3
- AppendixC.ENERGYSTARmodel 5
- AppendixD.Notices.........161 5
- Readthisfirst 7
- Importantsafetyinformation 8
- Safetyguidelines 9
- Powercordsandpoweradapters 10
- Plugsandoutlets 11
- Powersupplystatement 11
- Externaldevices 12
- Generalbatterynotice 12
- Rechargeablebatterynotice 12
- Lithiumcoincellbatterynotice 13
- Heatandproductventilation 13
- Lasercompliancestatement 15
- Usingheadphonesorearphones 15
- Additionalsafetyinformation 16
- Chapter1.Productoverview 17
- TrackPoint 18
- Powerbutton 18
- ThinkPadEdgeE531frontview 19
- Right-sideview 21
- Left-sideview 22
- ThinkPadEdgeE531left-sideview 24
- Bottomview 25
- Rearview 26
- Statusindicators 26
- Machinetypeandmodellabel 28
- CertificateofAuthenticitylabel 29
- Features 29
- Specifications 31
- Operatingenvironment 31
- Lenovoprograms 32
- Chapter1.Productoverview17 33
- Chapter1.Productoverview19 35
- Chapter2.Usingyourcomputer 37
- Usingthemulti-touchscreen 39
- 24UserGuide 40
- Specialkeys 41
- ThinkPadEdgeE431specialkeys 41
- 1Functionkeys 42
- ThinkPadEdgeE531specialkeys 43
- 2Numerickeypad 44
- 3Windowskey 44
- 4Functionkeys 44
- 1andthetouchpad2.Thewhole 45
- 3andrightclickzones5 45
- 4enablesyouto 45
- Chapter2.Usingyourcomputer29 45
- Powermanagement 46
- Checkingthebatterystatus 46
- Usingtheacpoweradapter 47
- Chargingthebattery 47
- Maximizingthebatterylife 48
- Managingthepowerplans 48
- Power-savingmodes 48
- Chapter2.Usingyourcomputer33 49
- Handlingthebattery 50
- Connectingtothenetwork 51
- Ethernetconnections 51
- Wirelessconnections 52
- UsingBluetooth 53
- Presentationsandmultimedia 55
- Changingdisplaysettings 55
- Usinganexternalmonitor 55
- Usingaprojector 57
- UsingtheExtenddesktopfunction 57
- Usingaudiofeatures 58
- Usingtheintegratedcamera 58
- Usingtheopticaldrive 59
- Usingaflashmediacard 59
- Insertingaflashmediacard 59
- Removingaflashmediacard 60
- Chapter3.Youandyourcomputer 61
- Accessibilityinformation 62
- Travelingwithyourcomputer 63
- Traveltips 63
- Travelaccessories 63
- Chapter4.Security 65
- Power-onpassword 66
- Harddiskpasswords 66
- Chapter4.Security51 67
- Supervisorpassword 68
- Chapter4.Security53 69
- Harddisksecurity 70
- Usingthefingerprintreader 70
- Chapter4.Security55 71
- Usingfirewalls 73
- Protectingdataagainstviruses 73
- 58UserGuide 74
- Chapter5.Recoveryoverview 75
- Chapter5.Recoveryoverview61 77
- Creatingandusingarescuemedium 78
- Solvingrecoveryproblems 79
- .Recoveryoverview65 81
- 66UserGuide 82
- Chapter6.Replacingdevices 83
- ReplacingtheSIMcard 85
- Replacingthekeyboard 86
- Chapter6.Replacingdevices71 87
- 72UserGuide 88
- Installingthekeyboard 89
- .Replacingdevices73 89
- 74UserGuide 90
- .Replacingdevices75 91
- Chapter6.Replacingdevices77 93
- 78UserGuide 94
- .Replacingdevices79 95
- 80UserGuide 96
- .Replacingdevices81 97
- Chapter6.Replacingdevices83 99
- 84UserGuide 100
- Replacingtheopticaldrive 101
- ThinkPadEdgeE431 101
- 5.Removethescrew 102
- 6.Pullouttheopticaldrive 102
- 86UserGuide 102
- ThinkPadEdgeE531 103
- 5.Pullouttheopticaldrive 104
- 88UserGuide 104
- ReplacingawirelessLANcard 105
- 1,andthenremovethecover2 106
- 1.Pivotthecarduntilyoucan 107
- 1.Thentightenthescrews2 107
- Chapter6.Replacingdevices91 107
- ReplacingawirelessWANcard 108
- Chapter6.Replacingdevices93 109
- Replacingamemorymodule 110
- Chapter6.Replacingdevices95 111
- Replacingthebackupbattery 112
- Chapter6.Replacingdevices97 113
- 1.Thenattachtheconnector2 114
- 1.Thentightenthescrew2 114
- .Replacingdevices99 115
- 100UserGuide 116
- Chapter7.Advancedconfiguration 117
- Installingdevicedrivers 119
- ThinkPadSetup 121
- Mainmenu 121
- Configmenu 122
- .Advancedconfiguration107 123
- 108UserGuide 124
- Date/Timemenu 125
- Securitymenu 126
- .Advancedconfiguration111 127
- 112UserGuide 128
- .Advancedconfiguration113 129
- Startupmenu 130
- 116UserGuide 132
- Restartmenu 133
- UpdatingyoursystemUEFIBIOS 133
- 118UserGuide 134
- Chapter8.Preventingproblems 135
- Takingcareofyourcomputer 137
- 124UserGuide 140
- Diagnosingproblems 141
- Troubleshooting 141
- Computerstopsresponding 141
- Spillsonthekeyboard 142
- Errormessages 142
- Errorswithoutmessages 144
- Beeperrors 145
- Memorymoduleproblems 146
- Networkingproblems 146
- AwirelessLANproblem 147
- AwirelessWANproblem 147
- Bluetoothproblems 148
- Keyboardproblems 148
- Computerscreenproblems 149
- Externalmonitorproblems 150
- Audioproblems 152
- Fingerprintreaderproblems 154
- Batteryandpowerproblems 154
- Anacpoweradapterproblem 155
- Powerproblems 155
- Apowerbuttonproblem 155
- Bootproblems 156
- Sleepandhibernationproblems 156
- Harddiskdriveproblems 157
- Asolid-statedriveproblem 157
- Opticaldriveproblems 157
- Asoftwareproblem 158
- AUSBproblem 159
- 144UserGuide 160
- Chapter10.Gettingsupport 161
- Gettinghelpandservice 162
- Usingdiagnosticprograms 162
- LenovoSupportWebsite 162
- CallingLenovo 162
- FindingThinkPadoptions 163
- Purchasingadditionalservices 164
- Wirelessrelatedinformation 165
- Exportclassificationnotice 167
- Electronicemissionnotices 167
- Directive 168
- 154UserGuide 170
- Japanrecyclingstatements 171
- ImportantWEEEinformation 171
- RecyclinginformationforBrazil 172
- RecyclinginformationforChina 173
- 158UserGuide 174
- ©CopyrightLenovo2013 175
- 5.ClickthePowerManagementtab 176
- 7.ClickOK 176
- 160UserGuide 176
- AppendixD.Notices 177
- Trademarks 178
- EuropeanUnionRoHS 179
- ChinaRoHS 179
- TurkishRoHS 179
- UkraineRoHS 180
- IndiaRoHS 180
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