Lenovo ThinkPad Edge E531 User Manual Page 161

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Chapter10.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
“BeforeyoucontactLenovo”onpage145
“Gettinghelpandservice”onpage146
“Purchasingadditionalservices”onpage148
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheLenovoWebsite.
Registeringyourcomputer
IfyourcomputerisinstalledwiththeWindows7operatingsystem,registeryourcomputerwithLenovoat
http://www.lenovo.com/register.Formoreinformation,see“Registeringyourcomputeronpage21.
IfyoursystemisinstalledwiththeWindows8operatingsystem,clickLenovoSupportfromtheStartscreen.
ClickRegistration.Thenfollowonscreeninstructions.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordingproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
Whatistheproblem?Isitcontinuousorintermittent?
Isthereanerrormessage?Whatistheerrorcode,ifany?
Whatoperatingsystemareyouusing?Whichversion?
Whichsoftwareprogramswererunningatthetimeoftheproblem?
Cantheproblembereproduced?Ifso,how?
Recordingsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
WhatisthenameofyourLenovoproduct?
Whatisthemachinetype?
Whatistheserialnumber?
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