Lenovo ThinkPad W700ds User Manual download pdf (Page 28)

Memory problems

Problem:

Your memory is not operating properly.

Solution:

1. Verify that the memory is installed and seated correctly in your

computer.

It may be necessary to remove all added memories to test the computer

with only the factory-installed memories, and then reinstall the memory

one at a time to ensure a proper connection. For the procedures to

remove and reinstall a memory, refer to “Replacing memory” on page 47.

2. Check for error messages during startup.

Follow the appropriate corrective actions for Power-on self-test (POST)

error messages.

3. Verify that the latest BIOS for your computer has been installed.

4. Verify the proper memory configuration and compatibility including the

maximum memory size and the memory speed.

For details, refer to the instructions in “Replacing memory” on page 47.

5. Run PC-Doctor for Windows.

If you cannot startup Windows, use PC-Doctor from the service partition

on your hard disk drive.

Password problems

Problem:

You forgot your password.

Solution:

v If you forget your power-on password, you must take your computer to a

Lenovo authorized servicer or a marketing representative to have that

password canceled.

v If you forget your hard disk password, a Lenovo authorized servicer

cannot reset your password or recover data from the HDD or SSD. You

must take your computer to a Lenovo authorized servicer or a marketing

representative to have the HDD or SSD replaced. Proof of purchase is

required, and a fee will be charged for parts and service.

v If you forget your supervisor password, a Lenovo authorized servicer

cannot reset your password. You must take your computer to a Lenovo

authorized servicer or a marketing representative to have the system

board replaced. Proof of purchase is required, and a fee will be charged

for parts and service.

20 ThinkPad

W700 and W700ds Service and Troubleshooting Guide

1 2 ... 23 24 25 26 27 28 29 30 31 32 33 ... 89 90

No comments

Lenovo ThinkPad W700ds User Manual Page 28