Lenovo ThinkPad W700ds User Manual download pdf (Page 38)

Fingerprint reader problems

Problem:

You cannot register or authenticate your finger.

Solution:

If your finger has any of the following conditions, you may not be able to

v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet.

v The surface of your finger is very different from when you enrolled your

fingerprint.

To improve the situation, try the following:

v If your hands are too dry, apply lotion to them.

v Clean or wipe your hands to remove any excess dirt or moisture from the

fingers.

v Enroll and use a different finger for authentication.

Startup problems

Problem:

The Microsoft

Windows operating system will not start.

Solution:

Use the Rescue and Recovery workspace or recovery discs to help solve or

identify your problem. For details about Rescue and Recovery, see Chapter 4,

“Recovery options,” on page 35.

30 ThinkPad

W700 and W700ds Service and Troubleshooting Guide

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Lenovo ThinkPad W700ds User Manual Page 38