–Whentheharddiskdrivebeginsorfinishesgettingaccesstodata.
–Whenyoucarrytheharddiskdrive.
–Whenyoucarryyourcomputer.
Thisisanormalcharacteristicofaharddiskdriveandisnotadefect.
•Problem:Theharddiskdrivedoesnotwork.
Solution:OntheStartupmenuofThinkPadSetup,makesurethattheharddiskdriveisontheBoot
priorityorderlist.IfitisontheExcludedfrombootorderlist,itisdisabled.Selecttheentryforitonthe
listandpresstheShift+1key.ThismovestheentrytotheBootpriorityorderlist.
•Problem:Aftersettingaharddiskpasswordontheharddiskdriveofthecomputer,youmovedthedrive
toanothercomputer.Nowyoucannotunlocktheharddiskpassword.
Solution:Yourcomputersupportsanenhancedpasswordalgorithm.Computersolderthanyoursmight
notsupportsuchasecurityfunction.
Asolid-statedriveproblem
Problem:WhenyoucompressfilesorfoldersbyuseofthedatacompressionfunctioninWindows,and
thendecompressthem,theprocessofwritingtoorreadingfromthefilesorfoldersisslow.
Solution:ApplythediskdefragmentationtoolinWindowsforfasteraccesstothedata.
Asoftwareproblem
Problem:Anapplicationdoesnotruncorrectly.
Solution:Ensurethattheproblemisnotbeingcausedbytheapplication.
Checkthatyourcomputerhastheminimumrequiredmemorytoruntheapplication.Refertothemanuals
suppliedwiththeapplication.
Checkthefollowing:
•Theapplicationisdesignedtooperatewithyouroperatingsystem.
•Otherapplicationsruncorrectlyonyourcomputer.
•Thenecessarydevicedriversareinstalled.
•Theapplicationworkswhenitisrunonsomeothercomputer.
Ifanerrormessageisdisplayedwhileyouareusingtheapplication,refertothemanualssuppliedwiththe
application.
Iftheapplicationstilldoesnotruncorrectly,contactyourplaceofpurchaseoraservicerepresentative
forhelp.
AUSBproblem
Problem:AdeviceconnectedtotheUSBconnectordoesnotwork.
Solution:OpentheDeviceManagerwindow.MakesurethattheUSBdevicesetupiscorrect,andthatthe
assignmentofcomputerresourceandtheinstallationofthedevicedriverarecorrect.ToopentheDevice
Managerwindow,gotoControlPanelandclickHardwareandSound➙DeviceManager.Ifyouare
promptedforanadministratorpasswordorconfirmation,typethepasswordorprovideconfirmation.
Referto“Diagnosingproblems”onpage81
andrunadiagnostictestoftheUSBconnector.
Chapter7.Troubleshootingproblems95
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