Lenovo ThinkPad 10 User's Guide Page 75
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Chapter8.Troubleshootingproblems
Thischapterdescribesonwhattodoifyouexperienceaproblemwithyourtablet.
Diagnosingproblems
Ifyouexperienceproblemswithyourtablet,usetheLenovoSolutionCenterprogramasastartingpoint
forsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvetabletproblems.Itcombines
diagnostictests,systeminformationcollection,securitystatus,andsupportinformation,alongwithhints
andtipsformaximumsystemperformance.
Note:TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
ToruntheLenovoSolutionCenterprogram,dothefollowing:
1.Swipeinfromtherightedgeofthescreentodisplaythecharms.
2.TaptheSearchcharmtosearchforLenovoSolutionCenter.
3.TapLenovoSolutionCenter.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogfiles.YouwillneedthelogfileswhenyouspeaktoaLenovotechnicalsupportrepresentative.
Troubleshooting
Theproblemsandsolutionsdescribedinthissectionaremeantonlyasaguide.Theyarenotdefinitive
problemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,yourreseller,oryour
serviceprovider.
Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata
lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem
occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.
Internetproblem
•Problem:Unabletoconnecttothewirelessnetwork.
Suggestedsolution:Ensurethat:
–ThemicroSIMcardisvalidandworkableifyouareusingamobilenetwork(3Gor4G).
–Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.
–YourtabletisnotinAirplanemode.
Iftheproblempersists,contactLenovofortechnicalsupport.
Multi-touchscreenproblem
•Problem:Themulti-touchscreenrespondsslowlyorimproperly.
Suggestedsolution:Dothefollowing:
1.Ensurethatyourhandsarecleananddrywhentouchingthescreen.
2.Restartyourtablettotryagain.
©CopyrightLenovo2014
67
- UserGuide 1
- SecondEdition(September2014) 2
- ©CopyrightLenovo2014 2
- Contents 3
- Readthisfirst 5
- Chapter1.Productoverview 9
- Rearview 11
- Accessories 12
- Features 13
- Specifications 14
- Lenovoprograms 15
- Operatingenvironment 15
- 8UserGuide 16
- Chapter2.Usingyourtablet 17
- 10UserGuide 18
- .Usingyourtablet11 19
- Powermanagement 20
- Chargingthebattery 20
- Chapter2.Usingyourtablet13 21
- Checkingthebatterystatus 22
- UsingtheTabletDigitizerPen 22
- 2andtapthetiponthedisplay 23
- Chapter2.Usingyourtablet15 23
- Usingthefingerprintreader 24
- Chapter2.Usingyourtablet17 25
- Chapter2.Usingyourtablet19 27
- Usingthecameras 28
- Usingthemicro-SD-cardreader 29
- Usingasmartcard 31
- UsingHDMIdevices 33
- Usingsynchronizationsolutions 33
- UsingtheGPSsatellitereceiver 33
- 26UserGuide 34
- ConnectingtoaWi-Finetwork 37
- Connectingtoamobilenetwork 38
- SharingyourInternetconnection 39
- UsingBluetoothdevices 39
- UsingtheNFCconnection 40
- 36UserGuide 44
- Chapter4.Youandyourtablet 45
- Chapter4.Youandyourtablet39 47
- Gettingupdates 48
- Travelingwithyourtablet 48
- Traveltips 48
- Travelaccessories 48
- Careandmaintenance 49
- 42UserGuide 50
- Chapter5.ThinkPad10options 51
- 5Specialkeys 52
- Chapter5.ThinkPad10options45 53
- ThinkPad10TouchCase 55
- UsingtheThinkPad10TouchCase 56
- Chapter5.ThinkPad10options49 57
- ThinkPadTabletDock 58
- UsingtheThinkPadTabletDock 60
- Chapter5.ThinkPad10options53 61
- 54UserGuide 62
- Chapter6.Security 63
- Usingthesecuritychip 64
- Usingfirewalls 65
- Protectingdataagainstviruses 65
- 58UserGuide 66
- Chapter7.Advancedconfiguration 67
- Mainmenu 68
- Configmenu 68
- Securitymenu 69
- 62UserGuide 70
- Startupmenu 71
- Restartmenu 72
- UpdatingyoursystemUEFIBIOS 73
- Usingsystemmanagement 73
- Systemmanagement 73
- 66UserGuide 74
- Diagnosingproblems 75
- Troubleshooting 75
- Errormessages 77
- Errorswithoutmessages 77
- Chapter9.Recoveryinformation 79
- Creatingandusingrecoverymedia 81
- Chapter10.Gettingsupport 83
- Lenovouserforums 84
- FindingThinkPadoptions 85
- Purchasingadditionalservices 85
- 78UserGuide 86
- Wirelessrelatedinformation 87
- 2Wireless-WANantenna(main) 88
- 4Wireless-LANantenna(main) 88
- 84UserGuide 92
- ImportantWEEEinformation 93
- RecyclinginformationforJapan 93
- RecyclinginformationforBrazil 94
- RecyclinginformationforChina 95
- 88UserGuide 96
- EuropeanUnionRoHS 97
- ChinaRoHS 98
- UkraineRoHS 99
- IndiaRoHS 99
- TurkishRoHS 99
- 92UserGuide 100
- AppendixD.Notices 101
- Trademarks 102
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