Lenovo TC A51-8122 User Manual download pdf (Page 38)

information and download device drivers and updates. To access these pages,

go to http://www.lenovo.com/think/support and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the

warranty period, you can get help and information by telephone through the

Customer Support Center. The following services are available during the

warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

v hardware repair - If the problem is determined to be caused by hardware

under warranty, trained service personnel are available to provide the

applicable level of service.

v Engineering Change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if

authorized by Lenovo, will make selected Engineering Changes (ECs)

available that apply to your hardware.

The

following items are not covered:

v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted Lenovo parts.

v Identification of software problem sources.

v Configuration of BIOS as part of an installation or upgrade.

v Changes, modifications, or upgrades to device drivers.

v Installation and maintenance of network operating systems (NOS).

v Installation and maintenance of application programs.

Refer

to your Statement of Limited Warranty for a full explanation of warranty

terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be at your computer when you call. Please have the following

information ready:

v Machine type and model

v Serial numbers of your hardware products

v Description of the problem

v Exact wording of any error messages

v Hardware and software configuration information

Telephone numbers

For a list of Service and Support phone numbers, see “Worldwide telephone

list” on page 57. Phone numbers are subject to change without notice. For the

most current phone numbers, go to http://www.lenovo.com/think/support

and click Support phone list. If the number for your country or region is not

listed, contact your Lenovo reseller or Lenovo marketing representative.

20

Lenovo TC A51-8122 User Manual Page 38