Lenovo THINKSERVER TS100 6434 User Manual download pdf (Page 92)

Getting help and information from the World Wide Web

On the World Wide Web, the Lenovo Web site has up-to-date information about

Lenovo systems, optional devices, services, and support. For general information

about Lenovo products or to purchase Lenovo products, go to

http://www.lenovo.com. For support on Lenovo products, go to

http://www.lenovo.com/support.

Calling for service

During the warranty period, you can get help and information by telephone

through the Customer Support Center.

These services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining a hardware problem and deciding what action is necessary to fix

the problem.

v Hardware repair - If the problem is caused by hardware under warranty, trained

service personnel are available to provide the applicable level of service.

v Engineering Change management - There might be changes that are required

after a product has been sold. Lenovo or your reseller will make selected

Engineering Changes (ECs) available that apply to your hardware.

These

items are not covered by the warranty:

v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to device drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

Refer

to the safety and warranty information that is provided with your computer

for a complete explanation of warranty terms. You must retain your proof of

purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to

http://www.lenovo.com/support and click Support phone list or refer to the

safety and warranty information provided with your computer.

Note:

Phone numbers are subject to change without notice. If the number for your

country or region is not provided, contact your Lenovo reseller or Lenovo

marketing representative.

If possible, be at your computer when you call. Have the following information

available:

v Machine type and model

v Serial numbers of our hardware products

v Description of the problem

v Exact working of any error messages

v Hardware and software configuration information

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