Lenovo THINKSERVER TS100 6434 User Manual download pdf (Page 91)

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information

about Lenovo products, you will find a wide variety of sources available from

Lenovo to assist you. This section contains information about where to go for

additional information about Lenovo and Lenovo products, what to do if you

experience a problem with your system, and whom to call for service, if it is

necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the

problem yourself:

v Check all cables to make sure that they are connected.

v Check the power switches to make sure that the system and any optional

devices are turned on.

v Use the troubleshooting information in your system documentation, and use the

diagnostic tools that come with your system. Information about diagnostic tools

is in the Hardware Maintenance Manual.

v Go to the Lenovo Support Web site at http://www.lenovo.com/support to check

for technical information, hints, tips, and new device drivers or to submit a

request for information.

You

can solve many problems without outside assistance by following the

troubleshooting procedures that Lenovo provides in the online help or in the

documentation that is provided with your Lenovo product. The documentation

that comes with Lenovo systems also describes the diagnostic tests that you can

perform. Most systems, operating systems, and programs come with

documentation that contains troubleshooting procedures and explanations of error

messages and error codes. If you suspect a software problem, see the

documentation for the operating system or program.

Using the documentation

Information about your Lenovo system and preinstalled software, if any, or

optional device is available in the documentation that comes with the product.

That documentation can include printed documents, online documents, readme

files, and help files. Most of the documentation for your server is on the

ThinkServer Documentation DVD provided with your server. See the troubleshooting

information in your system documentation for instructions for using the diagnostic

programs. The troubleshooting information or the diagnostic programs might tell

you that you need additional or updated device drivers or other software. Lenovo

maintains pages on the World Wide Web where you can get the latest technical

information and download device drivers and updates. To access these pages, go

to http://www.lenovo.com/support and follow the instructions.

Lenovo THINKSERVER TS100 6434 User Manual Page 91