Chapter9.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
NoticeforusersinU.S.A
•Ifyourproductisnotworkingcorrectly,DONOTRETURNITTOTHESTORE.
•Fortechnicalassistance,contactaLenovosupportspecialist24hoursadaybycallingtollfree1-877-4LENOVO
(1-877-453-6686).
•Additionally,youcanndsupportinformationandupdatesontheLenovoWebsitelocatedat
http://www.lenovo.com/support.
Troubleshooting
Tomakesurethatyourcomputerhasthefeaturesthatareintroducedinthefollowingsections,consultthe
onlinehelporthelistshippedwithyourcomputer.
Batteryandpowerproblems
Thistopiccontainsinstructionsontroubleshootingbatteryandpowerproblems.
Batteryproblems
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Thebatterypackcannotbefullychargedinthestandardchargetimewhenthecomputerispowered
off.
Thebatterypackmightbeover-discharged.Dothefollowing:
1.Turnoffthecomputer.
2.Makesurethattheover-dischargedbatterypackisinthecomputer.
3.Connecttheacpoweradaptertothecomputerandletitcharge.
Ifaquickchargerisavailable,useittochargetheover-dischargedbatterypack.
Ifthebatterypackcannotbefullychargedin24hours,useanewbatterypack.
Yourcomputershutsdownbeforethebatterystatusindicatorshowsempty,oryourcomputer
operatesafterthebatterystatusindicatorshowsempty.
Dischargeandrechargethebatterypack.
Theoperatingtimeforafullychargedbatterypackisshort.
Dischargeandrechargethebatterypack.Ifyourbatteryoperatingtimeisstillshort,useanewbatterypack.
Thecomputerdoesnotoperatewithafullychargedbatterypack.
Thesurgeprotectorinthebatterypackmightbeactive.Turnoffthecomputerforoneminutetoresetthe
protector;thenturnonthecomputeragain.
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