Lenovo RS210 User Manual download pdf (Page 25)

The four problem-resolution procedures are presented in the order in which they are most likely to

solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by the server

firmware (formerly BIOS firmware), device firmware, or device drivers that are not at the latest

levels.

1) Determine the existing code levels.

In DSA, click Firmware/VPD to view system firmware levels, or click Software to view

operating-system levels.

2) Download and install updates of code that is not at the latest level.

Important: Some cluster solutions require specific code levels or coordinated code updates. If

the device is part of a cluster solution, verify that the latest level of code is supported for the

cluster solution before you update the code.

To display a list of available updates for your server, go to http://www.lenovo.com/support.

When you click an update, an information page is displayed, including a list of the problems

that the update fixes. Review this list for your specific problem; however, even if your problem

is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if

you make an incorrect change to the server configuration, a system function that has been enabled

can stop working.

1) Make sure that all installed hardware and software are supported.

See http://www.lenovo.com/support to verify that the server supports the installed operating

system, optional devices, and software levels. If any hardware or software component is not

supported, uninstall it to determine whether it is causing the problem. You must remove

nonsupported hardware before you contact Lenovo or an approved warranty service provider

for support.

2) Make sure that the server, operating system, and software are installed and configured

correctly.

Many configuration problems are caused by loose power or signal cables or incorrectly seated

adapters. You might be able to solve the problem by turning off the server, reconnecting cables,

reseating adapters, and turning the server back on. See “Checkout procedure” on page 15 for

the instructions to perform the checkout procedures.

If the problem is associated with a specific function (for example, if a RAID hard disk drive is

marked offline in the RAID array), see the documentation for the associated controller and

management or controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as RAID and network

adapters.

For problems with operating systems or Lenovo software or devices, complete the following

steps.

Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary

slightly from what is described in this document.

a) Go to: http://www.lenovo.com/support.

b) From the Select your product list, select Servers and Storage.

c) In the Browse by product window Family: list, select ThinkServer RS210.

d) Click Downloads and drivers .

e) Click User’s guides and manuals to look for related documentation.

c. Check for service bulletins.

Chapter 3. General Checkout 17

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Lenovo RS210 User Manual Page 25

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Lenovo RS210 User Manual Page 25

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